Global Field Support Engineer - Training & Deployments

Flash Technology, LLC; United Kingdom; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Educational assistance

Job summary

SPX Technologies is seeking a Customer Support Engineer - International to provide customer-facing support across a broad range of projects. You will coordinate technical operations, manage timelines, and work with cross-functional teams to meet business objectives.

You will survey sites globally, arrange logistics, and assist with training and documentation for ECS equipment. A strong communicator and proactive service mindset are essential.

Qualifications

• Proven experience managing technical operations and customer-facing contracts.
• Strong leadership and project management with cross-functional teams.
• Deep understanding of downlink communication systems and field operations.
• Excellent communication and stakeholder engagement abilities.

Responsibilities

• Site surveys including UK & worldwide locations (fixed, mobile, ship).
• Order and pack installation materials for shipment.
• Logistics—arrange shipping and Customs paperwork.
• 2nd line repair in workshop/factory.
• Publication of system manuals and white papers.
• Factory Acceptance Testing UK & worldwide.
• Site maintenance UK & worldwide.
• Installation and commissioning of Datalink, Network Monitoring, and Network Voting systems.
• Commissioning of air-to-ground links worldwide.
• Customer trials and writing trial plans UK & worldwide.
• Support for customer demos UK & worldwide.
• Deliver training courses on ECS equipment UK & worldwide.

Skills

Technical operations management

Customer-facing contracts

Cross-functional coordination

Effective communication

Downlink communications

Education

Engineering degree or technical degree

Tools

RF/downlink systems

Technical documentation tools

Job description

SPX Technologies is seeking a Customer Support Engineer - International to provide customer-facing support across a broad range of projects. You will coordinate technical operations, manage timelines, and work with cross-functional teams to meet business objectives.

You will survey sites globally, arrange logistics, and assist with training and documentation for ECS equipment. A strong communicator and proactive service mindset are essential.