Internal Sales Specialist: Drive Quotes & Solutions

IMI Hydronic Engineering; Luton; On-site; GBP 28,000 - 42,000; Full time

Job summary

IMI plc, based in the United Kingdom, seeks an Internal Sales Representative to support revenue generation through managing quotations, order processing, and routine customer interactions. You will coordinate between customers, external sales teams, and operations to deliver commercial and technical solutions while maintaining service levels.

The role emphasizes CRM accuracy, proactive communication, and the ability to handle enquiries and complaints, contributing to enhanced customer

Qualifications

• Experience handling customer orders and quotations.
• Strong CRM usage and disciplined data management.
• Ability to provide technical support to customers and external sales team.

Responsibilities

• Managing customer orders and quotations in an accurate and timely manner
• Establish and maintain sales relationships with customers and external key contacts
• Maintain accurate CRM data and follow a disciplined sales process
• Provide technical support to customers and external sales team
• Resolution of customer complaints or enquiries and consistently improving service levels

Skills

Sales support

Customer service

CRM

Quotations

Order management

Education

Bachelor’s degree (preferred)

Tools

CRM system

MS Excel

Job description

IMI plc, based in the United Kingdom, seeks an Internal Sales Representative to support revenue generation through managing quotations, order processing, and routine customer interactions. You will coordinate between customers, external sales teams, and operations to deliver commercial and technical solutions while maintaining service levels.

The role emphasizes CRM accuracy, proactive communication, and the ability to handle enquiries and complaints, contributing to enhanced customer