Internal Sales Representative

IMI Hydronic Engineering; Luton; On-site; GBP 28,000 - 42,000; Full time

Job summary

IMI plc, based in the United Kingdom, seeks an Internal Sales Representative to support revenue generation through managing quotations, order processing, and routine customer interactions. You will coordinate between customers, external sales teams, and operations to deliver commercial and technical solutions while maintaining service levels.

The role emphasizes CRM accuracy, proactive communication, and the ability to handle enquiries and complaints, contributing to enhanced customer

Qualifications

• Experience handling customer orders and quotations.
• Strong CRM usage and disciplined data management.
• Ability to provide technical support to customers and external sales team.

Responsibilities

• Managing customer orders and quotations in an accurate and timely manner
• Establish and maintain sales relationships with customers and external key contacts
• Maintain accurate CRM data and follow a disciplined sales process
• Provide technical support to customers and external sales team
• Resolution of customer complaints or enquiries and consistently improving service levels

Skills

Sales support

Customer service

CRM

Quotations

Order management

Education

Bachelor’s degree (preferred)

Tools

CRM system

MS Excel

Job description

IMI plc

At IMI, we’re not just creating solutions; we’re building careers. So, unlock your potential: do work that matters, grow with us, and be part of a team shaping tomorrow.

Here, you can make a real difference – solving complex engineering challenges that make industries smarter, safer and more sustainable. From the energy that powers homes to the systems that keep the world moving, you’ll help create solutions the world depends on.

But it’s not just about the work – it’s about how you grow. We encourage curiosity, make learning part of everyday life, and give you real opportunities to build new skills and move your career forward.

We believe in nurturing your wellbeing, too, with strong benefits and flexible policies that help you succeed. At IMI, you’ll find a supportive, collaborative and inclusive environment where you can truly thrive.

Role Overview

The Internal Sales Representative supports revenue generation by managing quotations, order management, and day‑to‑day customer interactions. Acting as a key link between customers, external sales teams, and operations, the role ensures efficient delivery of commercial and technical solutions while maintaining high service levels.

Key Responsibilities

• Managing customer orders and quotations in an accurate and timely manner
• Establish and maintain sales relationships with customers and external key contacts
• Maintain accurate CRM data and follow a disciplined sales process
• Provide technical support to customers and external sales team
• Resolution of customer complaints or enquiries and consistently improving service levels

Critical Competencies for Success

• A proactive, positive mindset and willingness to learn
• Strongcommunicationskills
• Confidenceinmanagingcustomer conversations
• Discipline in planning, follow through and CRM usage
• Resilience,self-management and commercial awareness
• Comfort with outbound calling
• Responsible for developing a close working relationship with key individuals across the customer base to ensure a high level of customer satisfaction.

Health & Safety

The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position.Reasonable accommodations may be made for individuals with disabilities.Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.

Health, Safety, and Environmental Duties – At IMI we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviours or unsafe acts.

Code of Ethics

IMI expects the highest ethical standards in all business dealings — with customers, suppliers, advisors, employees, and authorities — in line with our Code of Conduct.

IMI may amend this job description in whole or part at any time.