Inside Sales Specialist – Quoting, CRM & Customer Support

IMI Climate Control; Luton; On-site; GBP 28,000 - 38,000; Full time

Job summary

IMI plc is seeking an Internal Sales Representative to support revenue generation by managing quotations, orders and day-to-day customer interactions. You will act as the link between customers, external sales teams and operations to ensure timely delivery of commercial and technical solutions while maintaining high service levels.

The role involves managing orders and quotations, building relationships with customers and key contacts, keeping CRM data up to date, and providing technical support

Qualifications

• Proactive, positive mindset and willingness to learn.
• Strong communication skills.
• Confidence in managing customer conversations.
• Discipline in planning, follow through and CRM usage.
• Resilience, self-management and commercial awareness.
• Comfort with outbound calling.
• Ability to build strong customer relationships across the base.

Responsibilities

• Manage customer orders and quotations accurately and timely.
• Establish and maintain sales relationships with customers and external contacts.
• Maintain accurate CRM data and follow a disciplined sales process.
• Provide technical support to customers and the external sales team.
• Resolve customer complaints or enquiries and continually improve service levels.

Skills

Proactive mindset

Strong communication

Customer conversations

CRM discipline

Resilience

Outbound calling

Customer relationships

Tools

CRM software

Job description

IMI plc is seeking an Internal Sales Representative to support revenue generation by managing quotations, orders and day-to-day customer interactions. You will act as the link between customers, external sales teams and operations to ensure timely delivery of commercial and technical solutions while maintaining high service levels.

The role involves managing orders and quotations, building relationships with customers and key contacts, keeping CRM data up to date, and providing technical support