Internal Sales Specialist – Construction Materials

Breedon Group plc; Upper Boat; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Company Pension Scheme

25 days annual leave

Holiday buy scheme

Share Saver Scheme

Company Life Assurance Scheme

Digital GP

Employee benefits platform discounts

Career progression

Job summary

Breedon Group plc in Treforest is seeking an Internal Sales Agent to drive orders and support the sales team across South West and South Wales. You will handle inbound enquiries, price quotes, and order processing, while maintaining excellent customer relationships and accurate records.

A proactive, detail-focused approach and strong communication are essential. Join a team that values safety, sustainability, and career progression, offering a tailored salary, pension, 25 days leave, and

Qualifications

• Strong focus on maintaining customer relationships and growing the customer base.
• Ability to upsell a range of products to maximise sales opportunities.
• Develop and maintain product knowledge to support customers and team.
• Accurate data entry and adherence to administrative procedures.

Responsibilities

• Answer customer calls promptly and professionally, delivering an exceptional customer experience at all times.
• Accurately record and maintain all customer enquiries within the relevant systems.
• Prepare and price quotations accurately and within agreed commercial parameters, ensuring all customer contact details are captured.
• Maintain detailed and accurate records of customer interactions, enquiries, quotations, and decisions.
• Process customer orders and issue order acknowledgements in a timely and accurate manner.
• Manage and track enquiries through to conclusion, ensuring all opportunities are followed up and outcomes recorded as won or lost.
• Produce weekly sales reports for the Commercial Manager, including won and lost business, significant enquiries, and other key sales performance indicators.
• Prepare and price enquiries as requested by Territory Sales Managers (TSMs), ensuring deadlines and service levels are met.
• Identify opportunities to increase sales through cross-selling and upselling products and services to existing and prospective customers.
• Investigate and resolve invoice queries within agreed timescales, maintaining accurate records of all outstanding issues.
• Log, investigate, and assist in resolving customer complaints in collaboration with production teams and Territory Sales Managers.
• Identify new customer opportunities, monitor changes in customer activity, and support initiatives to grow market share and revenue.
• Support the Distribution team by managing customer enquiries and providing first-contact resolution wherever possible.
• Provide support to other departments as required, contributing to business objectives and customer satisfaction.

Skills

Customer relationship

Upselling

Product knowledge

Sales administration

Time management

Job description

Breedon Group plc in Treforest is seeking an Internal Sales Agent to drive orders and support the sales team across South West and South Wales. You will handle inbound enquiries, price quotes, and order processing, while maintaining excellent customer relationships and accurate records.

A proactive, detail-focused approach and strong communication are essential. Join a team that values safety, sustainability, and career progression, offering a tailored salary, pension, 25 days leave, and