Distribution & Delivery Coordinator — Customer Success

Breedon Group plc; United Kingdom; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Holiday Buy Scheme

Pension scheme

Volunteer scheme

Share Save scheme

Maternity & Paternity

Health & Wellbeing

Discount scheme

Digital GP

Training & progression

Job summary

Breedon Group plc is seeking a proactive Distribution Co-Ordinator to join the Asphalt & Aggregates team at Treforest. You will ensure orders are processed accurately, deliveries coordinated efficiently, and customers receive excellent service from enquiry through delivery.

Working closely with planning, production, commercial and haulage teams, you will help deliver the right product to the right place at the right time, while maintaining records and supporting colleagues as needed.

Qualifications

• Customer-focused with excellent communication skills.
• Organised, accurate and able to manage multiple priorities.
• Calm under pressure and confident handling challenging situations.
• A collaborative team player with a positive attitude.
• Flexible, adaptable and committed to continuous improvement.

Responsibilities

• Manage inbound customer enquiries and process orders accurately.
• Coordinate and track deliveries while keeping customers informed of progress and delays.
• Work collaboratively with the Planning Team to schedule and reschedule orders effectively.
• Handle customer queries and complaints professionally, escalating where appropriate.
• Maintain accurate records and update orders within the Excalibur system.
• Process cash sales and ensure payment records are accurate.
• Liaise with commercial, production and haulage teams to ensure successful order fulfilment.
• Support colleagues and provide administrative assistance as required.

Skills

Customer focus

Communication

Organised

Multi-tasking

Team player

Flexible

Tools

Excalibur

Job description

Breedon Group plc is seeking a proactive Distribution Co-Ordinator to join the Asphalt & Aggregates team at Treforest. You will ensure orders are processed accurately, deliveries coordinated efficiently, and customers receive excellent service from enquiry through delivery.

Working closely with planning, production, commercial and haulage teams, you will help deliver the right product to the right place at the right time, while maintaining records and supporting colleagues as needed.