Internal Sales Agent

Breedon Group plc; Upper Boat; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Company Pension Scheme

25 days annual leave

Holiday buy scheme

Share Saver Scheme

Company Life Assurance Scheme

Digital GP

Employee benefits platform discounts

Career progression

Job summary

Breedon Group plc in Treforest is seeking an Internal Sales Agent to drive orders and support the sales team across South West and South Wales. You will handle inbound enquiries, price quotes, and order processing, while maintaining excellent customer relationships and accurate records.

A proactive, detail-focused approach and strong communication are essential. Join a team that values safety, sustainability, and career progression, offering a tailored salary, pension, 25 days leave, and

Qualifications

• Strong focus on maintaining customer relationships and growing the customer base.
• Ability to upsell a range of products to maximise sales opportunities.
• Develop and maintain product knowledge to support customers and team.
• Accurate data entry and adherence to administrative procedures.

Responsibilities

• Answer customer calls promptly and professionally, delivering an exceptional customer experience at all times.
• Accurately record and maintain all customer enquiries within the relevant systems.
• Prepare and price quotations accurately and within agreed commercial parameters, ensuring all customer contact details are captured.
• Maintain detailed and accurate records of customer interactions, enquiries, quotations, and decisions.
• Process customer orders and issue order acknowledgements in a timely and accurate manner.
• Manage and track enquiries through to conclusion, ensuring all opportunities are followed up and outcomes recorded as won or lost.
• Produce weekly sales reports for the Commercial Manager, including won and lost business, significant enquiries, and other key sales performance indicators.
• Prepare and price enquiries as requested by Territory Sales Managers (TSMs), ensuring deadlines and service levels are met.
• Identify opportunities to increase sales through cross-selling and upselling products and services to existing and prospective customers.
• Investigate and resolve invoice queries within agreed timescales, maintaining accurate records of all outstanding issues.
• Log, investigate, and assist in resolving customer complaints in collaboration with production teams and Territory Sales Managers.
• Identify new customer opportunities, monitor changes in customer activity, and support initiatives to grow market share and revenue.
• Support the Distribution team by managing customer enquiries and providing first-contact resolution wherever possible.
• Provide support to other departments as required, contributing to business objectives and customer satisfaction.

Skills

Customer relationship

Upselling

Product knowledge

Sales administration

Time management

Job description

Internal Sales Agent

Department: Customer Service and Distribution

Employment Type: Permanent - Full Time

Location: Treforest Office

Description

About Breedon Group: Breedon Group plc is a leading vertically-integrated construction materials group in Great Britain, Ireland, and the USA. We’re dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a team that values excellence and is committed to making a positive impact.

Are you ready to be a key player in our sales team, driving the success of our construction material products in the South West and South Wales region?

As an Internal Salesperson, you will be at the heart of our customer interactions, handling inbound enquiries, providing essential sales admin support to TSMs, and pricing, chasing, and winning orders. Your role is pivotal in ensuring our customers receive top-notch service.

You’ll collaborate closely with our distribution and shipping team, managing customer orders and offering support over the phone. Your professionalism and dedication will shine as you represent the Breedon brand, delivering excellent service and building strong customer relationships.

If you’re passionate about sales and thrive in a dynamic, fast-paced environment, this is the role for you! Join us and make a significant impact at Breedon.

Key Responsibilities

• Answer customer calls promptly and professionally, delivering an exceptional customer experience at all times.
• Accurately record and maintain all customer enquiries within the relevant systems.
• Prepare and price quotations accurately and within agreed commercial parameters, ensuring all customer contact details are captured.
• Maintain detailed and accurate records of customer interactions, enquiries, quotations, and decisions.
• Process customer orders and issue order acknowledgements in a timely and accurate manner.
• Manage and track enquiries through to conclusion, ensuring all opportunities are followed up and outcomes recorded as won or lost.
• Produce weekly sales reports for the Commercial Manager, including won and lost business, significant enquiries, and other key sales performance indicators.
• Prepare and price enquiries as requested by Territory Sales Managers (TSMs), ensuring deadlines and service levels are met.
• Identify opportunities to increase sales through cross-selling and upselling products and services to existing and prospective customers.
• Investigate and resolve invoice queries within agreed timescales, maintaining accurate records of all outstanding issues.
• Log, investigate, and assist in resolving customer complaints in collaboration with production teams and Territory Sales Managers.
• Identify new customer opportunities, monitor changes in customer activity, and support initiatives to grow market share and revenue.
• Support the Distribution team by managing customer enquiries and providing first-contact resolution wherever possible.
• Provide support to other departments as required, contributing to business objectives and customer satisfaction.

Skills, Knowledge & Expertise

• Focus on the customer relationship – maintain good customer relations and actively build new ones.
• Desire to succeed and build on customer base, upselling a range of products to ensure that Breedon succeeds and is the solution of choice for appropriate building projects.
• Peruse personal development of our product range.
• Effective time management, adhering to administrative policies and procedures.
• Attention to detail to ensure sales data produced is accurate.

Job Benefits

• A tailored, competitive salary
• Company Pension Scheme
• 25 days annual leave, plus bank holidays on top
• Holiday buy scheme
• Share Saver Scheme
• Company Life Assurance Scheme
• Digital GP
• Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands
• Broad learning opportunities and career progression pathways

Diversity Statement

At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equality of opportunity for all and encourage applications from a diverse range of candidates.