Internal Sales & Key Accounts Leader

Permanent Futures Limited; Leeds; On-site; GBP 45,000 - 68,000; Full time

Job summary

Permanent Futures Limited is seeking an experienced Internal Sales Manager to lead and grow an established portfolio of core customers. You will own commercial relationships, oversee quotes and orders, and ensure SLAs are met.

The role includes leading a small team and handling customer escalations with professionalism. The ideal candidate has a proven background in commercial account management within manufacturing/engineering environments, strong commercial acumen, and excellent communication

Qualifications

• Proven background in commercial account management, customer service management, or commercial operations—ideally within manufacturing, engineering, capital equipment, or heavy industry environments.
• Strong understanding of commercial processes, quoting pipelines, contract management, and margin awareness.
• People leadership experience—able to mentor small teams and set clear performance standards.
• Customer-centric and professional with excellent communication and relationship-building skills.
• Adaptable in an SME environment with evolving processes and continuous improvement.

Responsibilities

• Key Account Management: Own core repeat customer base and secure long-term relationships.
• Commercial & Quotation Oversight: Manage quotes, orders, pricing, and margins with internal teams.
• Service Level Agreements (SLAs) & Support: Oversee service delivery and SLA performance with engineering leads.
• Team Leadership & People Management: Lead a small account management and sales support team.
• Escalation Management: Be primary contact for high-level customer queries and escalations.

Skills

Account management

Customer service

Leadership

Commercial acumen

Relationship building

Communication

Job description

Permanent Futures Limited is seeking an experienced Internal Sales Manager to lead and grow an established portfolio of core customers. You will own commercial relationships, oversee quotes and orders, and ensure SLAs are met.

The role includes leading a small team and handling customer escalations with professionalism. The ideal candidate has a proven background in commercial account management within manufacturing/engineering environments, strong commercial acumen, and excellent communication