Internal Sales Executive

Pertemps Black Country Perms; Kingswinford; On-site; GBP 30,000 - 42,000; Full time

Job summary

Pertemps Black Country Perms in Kingswinford seeks an experienced Internal Sales Executive to lead the Internal Sales team, reporting to the Commercial & Sales Director. The role drives day-to-day operations and exceptional customer service, ensuring orders flow smoothly from enquiry to delivery.

You will build strong customer relationships, coordinate with Manufacturing, Warehouse and Logistics, and monitor enquiries, quotations and orders while promoting continuous improvement within a

Qualifications

• Proven leadership experience in Internal Sales or Sales Office, preferably in manufacturing.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Highly organized with excellent problem-solving abilities and attention to detail.
• Experience using ERP/MRP systems and Microsoft Office.
• Ability to monitor KPIs and support continuous improvement.

Responsibilities

• Lead and support the Internal Sales team.
• Ensure enquiries, quotations and orders are processed accurately and on time.
• Build and maintain strong customer relationships.
• Coordinate with Manufacturing, Warehouse and Logistics for order fulfilment.
• Monitor order progress and resolve issues promptly.
• Support team development and continuous improvement.
• Monitor team performance and department KPIs.
• Collaborate with the Commercial & Sales Director to achieve objectives.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Customer focus

ERP/MRP systems

Microsoft Office

Tools

ERP/MRP systems

Microsoft Office

Job description

We are recruiting a highly experienced Internal Sales Executive to work for our leading client based in Kingswinford. Our client is looking for an experienced Internal Sales Executiveto lead our Internal Sales team. The role will report into the Commercial & Sales Director.

This is a hands-on leadership role responsible for the day-to-day running of the Internal Sales function, ensuring excellent customer service and working closely with Manufacturing, Warehouse and Logistics to ensure orders are processed efficiently from enquiry to delivery.

Key Responsibilities

• Lead and support the Internal Sales team.
• Ensure enquiries, quotations and orders are processed accurately and on time.
• Build and maintain strong customer relationships.
• Liaise with Manufacturing, Warehouse and Logistics to ensure smooth order fulfilment.
• Monitor order progress and resolve issues promptly.
• Support team development and continuous improvement.
• Monitor team performance and departmental KPIs.
• Work closely with the Commercial & Sales Director to achieve business objectives.

The successful candidate will be:

• Experienced in an Internal Sales or Sales Office role, ideally within manufacturing.
• Strong leadership and communication skills.
• Highly organised with excellent problem-solving abilities.
• Customer-focused with a commercial mindset.
• Proficient in Microsoft Office and ERP/MRP systems.

This is an excellent opportunity for an ambitious individual looking to take the next step into a future management role within a growing manufacturing business.