Internal Sales Executive

Confidential; Haywards Heath; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

8% employer pension contribution

Annual performance-related bonus

24 days' annual leave

Company phone

Optional private medical cover

Death-in-service benefit

Christmas shutdown

Job summary

Sapien is recruiting on behalf of an established engineering manufacturer for an Internal Sales Executive based in Haywards Heath. The role focuses on converting enquiries into sales by proactively contacting new leads and following up on quotes, with a strong emphasis on relationship building and customer satisfaction.

Working in a primarily office-based environment with hybrid flexibility, the successful candidate will manage multiple enquiries, issue quotations with the Field Sales team, and

Qualifications

• Experience in a customer-facing role where communication and relationship-building are central to the job.
• A confident telephone manner and a willingness to make outbound calls and follow up with prospective customers.
• Ambition, energy and a genuine desire to succeed in a sales environment.
• A proactive and resilient attitude, with the confidence to chase opportunities and convert conversations into business.
• The ability to build rapport with a wide range of customers.
• Good organisational skills and the ability to manage multiple enquiries and follow-ups.
• A target-driven mindset, with the motivation to achieve results and continually improve.
• The ability to work collaboratively within a sales team while taking ownership of individual responsibilities.

Responsibilities

• Respond promptly to incoming sales enquiries and new leads, ensuring opportunities are followed up effectively.
• Proactively contact prospective customers by telephone and email to qualify leads and identify new sales opportunities.
• Prepare and issue quotations, working closely with the Field Sales team to ensure customers receive accurate and timely information.
• Follow up on outstanding quotations and proposals issued by the Field Sales team to help convert opportunities into orders.
• Build and maintain positive relationships with prospective and existing customers.
• Support the Field Sales team with customer communications, sales administration and account management.
• Nurture leads and maintain regular contact with potential customers throughout the sales process.
• Maintain accurate records of customer interactions, enquiries, quotations and sales opportunities.
• Work towards agreed sales activity targets and contribute to the wider team's performance.

Job description

Sapien is working with an established engineering manufacturer specialising in laboratory and process equipment, automated packaging machinery and production lines to recruit an Internal Sales Executive based in Haywards Heath.

We're looking for an ambitious, energetic individual who enjoys building relationships, speaking with people and turning opportunities into sales. This role would suit someone currently working in customer service, customer success, a call centre or an internal sales environment who is looking to take the next step in their career.

You'll need to be confident picking up the phone, speaking to new people, following up leads and proactively chasing business. We're looking for someone who takes initiative, thrives on building relationships and is motivated to turn potential opportunities into sales rather than simply waiting for enquiries to come in.

Key Responsibilities

• Respond promptly to incoming sales enquiries and new leads, ensuring opportunities are followed up effectively.
• Proactively contact prospective customers by telephone and email to qualify leads and identify new sales opportunities.
• Prepare and issue quotations, working closely with the Field Sales team to ensure customers receive accurate and timely information.
• Follow up on outstanding quotations and proposals issued by the Field Sales team to help convert opportunities into orders.
• Build and maintain positive relationships with prospective and existing customers.
• Support the Field Sales team with customer communications, sales administration and account management.
• Nurture leads and maintain regular contact with potential customers throughout the sales process.
• Maintain accurate records of customer interactions, enquiries, quotations and sales opportunities.
• Work towards agreed sales activity targets and contribute to the wider team's performance.

Key Requirements

• Experience in a customer-facing role where communication and relationship-building are central to the job.
• A confident telephone manner and a willingness to make outbound calls and follow up with prospective customers.
• Ambition, energy and a genuine desire to succeed in a sales environment.
• A proactive and resilient attitude, with the confidence to chase opportunities and convert conversations into business.
• The ability to build rapport with a wide range of customers.
• Good organisational skills and the ability to manage multiple enquiries and follow-ups.
• A target-driven mindset, with the motivation to achieve results and continually improve.
• The ability to work collaboratively within a sales team while taking ownership of individual responsibilities.

Location & Working Arrangements

• Location: Haywards Heath.
• Working arrangement: Primarily office-based, with hybrid working negotiable.
• Office attendance: Regular attendance at the Haywards Heath office is expected.
• Hours: 35 hours per week, with flexibility where required to meet business needs.

Salary & Benefits

• Salary negotiable, depending on experience.
• 8% employer pension contribution.
• Annual performance-related bonus.
• Annual salary review.
• 24 days' annual leave, plus bank holidays and a Christmas shutdown.
• Company phone.
• Optional private medical cover.
• Death-in-service benefit.