Internal Sales Executive

Sapien; Haywards Heath; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

8% employer pension contribution

Annual performance-related bonus

24 days' annual leave plus holidays

Company phone

Optional private medical cover

Death-in-service benefit

Annual salary review

Job summary

Sapien in Haywards Heath is seeking an Internal Sales Executive to develop client relationships and turn opportunities into sales. The role suits someone from customer service or a call centre background who wants to progress into internal sales.

You will be proactive, organised and target-driven, with a focus on building rapport and closing deals. The position is primarily office-based with negotiable hybrid working, offering pension, annual bonus, and other benefits.

Qualifications

• Experience in a customer-facing role with strong communication and relationship-building.
• Confident telephone manner with willingness to make outbound calls and follow up with prospective customers.
• Ambition, energy and a genuine desire to succeed in a sales environment.
• Proactive, resilient, and able to chase opportunities and convert conversations into business.

Responsibilities

• Respond promptly to incoming sales enquiries and new leads, ensuring opportunities are followed up.
• Proactively contact prospective customers by telephone and email to qualify leads and identify new sales opportunities.
• Prepare and issue quotations, working with Field Sales to provide accurate information.
• Follow up on quotations and proposals to help convert opportunities into orders.
• Build and maintain positive relationships with prospective and existing customers.
• Support Field Sales with communications, sales admin and account management.
• Nurture leads and maintain regular contact throughout the sales process.
• Maintain records of customer interactions, enquiries, quotations and opportunities.
• Work towards sales activity targets and contribute to the team’s performance.

Skills

Customer service

Outbound calling

Relationship building

Target driven

Communication skills

Organisational skills

Job description

Sapien is working with an established engineering manufacturer specialising in laboratory and process equipment, automated packaging machinery and production lines to recruit an Internal Sales Executive based in Haywards Heath.

We're looking for an ambitious, energetic individual who enjoys building relationships, speaking with people and turning opportunities into sales. This role would suit someone currently working in customer service, customer success, a call centre or an internal sales environment who is looking to take the next step in their career.

You'll need to be confident picking up the phone, speaking to new people, following up leads and proactively chasing business. We're looking for someone who takes initiative, thrives on building relationships and is motivated to turn potential opportunities into sales rather than simply waiting for enquiries to come in.

Key Responsibilities

• Respond promptly to incoming sales enquiries and new leads, ensuring opportunities are followed up effectively.
• Proactively contact prospective customers by telephone and email to qualify leads and identify new sales opportunities.
• Prepare and issue quotations, working closely with the Field Sales team to ensure customers receive accurate and timely information.
• Follow up on outstanding quotations and proposals issued by the Field Sales team to help convert opportunities into orders.
• Build and maintain positive relationships with prospective and existing customers.
• Support the Field Sales team with customer communications, sales administration and account management.
• Nurture leads and maintain regular contact with potential customers throughout the sales process.
• Maintain accurate records of customer interactions, enquiries, quotations and sales opportunities.
• Work towards agreed sales activity targets and contribute to the wider team's performance.

Key Requirements

• Experience in a customer-facing role where communication and relationship-building are central to the job.
• A confident telephone manner and a willingness to make outbound calls and follow up with prospective customers.
• Ambition, energy and a genuine desire to succeed in a sales environment.
• A proactive and resilient attitude, with the confidence to chase opportunities and convert conversations into business.
• The ability to build rapport with a wide range of customers.
• Good organisational skills and the ability to manage multiple enquiries and follow-ups.
• A target-driven mindset, with the motivation to achieve results and continually improve.
• The ability to work collaboratively within a sales team while taking ownership of individual responsibilities.

Location & Working Arrangements

• Location: Haywards Heath.
• Working arrangement: Primarily office-based, with hybrid working negotiable.
• Office attendance: Regular attendance at the Haywards Heath office is expected.
• Hours: 35 hours per week, with flexibility where required to meet business needs.

Salary & Benefits

• Salary negotiable, depending on experience.
• 8% employer pension contribution.
• Annual performance-related bonus.
• Annual salary review.
• 24 days' annual leave, plus bank holidays and a Christmas shutdown.
• Company phone.
• Optional private medical cover.
• Death-in-service benefit