Internal Sales Executive

Hygrove Partners Ltd; Exeter; On-site; GBP 34,000 - 42,000; Full time

Job summary

Hygrove Partners is seeking an Internal Sales Executive for our Exeter branch to support the external sales team and handle inbound customer demand. You will quote, process orders and manage accounts, working closely with operations and transport to ensure timely delivery.

The role requires hands-on SAP experience, a previous internal sales or telesales background, and a confident telephone approach to build lasting relationships. Monday–Friday, with salary up to £38,000.

Qualifications

• Hands-on SAP experience is essential.
• Experience in internal sales or telesales.
• Confident telephone manner and relationship-building ability.
• Accurate, organised and able to handle high volumes of quotes and orders.
• Metals or distribution background welcomed but not essential.

Responsibilities

• Handle inbound enquiries by phone and email, prepare quotations and convert to orders.
• Process orders end to end in SAP, maintain pricing, stock and delivery information.
• Develop and manage an existing customer base, building long-term relationships and spotting additional sales opportunities.
• Support the external sales team with quotations, follow-ups and account administration.
• Coordinate with operations and transport to align stock, processing and delivery schedules.
• Resolve customer queries and delivery issues, keeping customers informed.
• Contribute to branch targets and foster a team-first office culture.

Skills

Internal sales experience

Telephone manner

Relationship-building

Team player

Organised

Tools

SAP

Job description

Hygrove Partners is recruiting on behalf of a global leader in the metals and steel industry for an Internal Sales Executive to join their well-established Exeter branch.

THE ROLE

A newly available Internal Sales position within the Exeter branch, supporting the external sales team and managing inbound customer demand. This is the commercial engine room of the branch: quoting, order processing, account management and problem solving, working closely with operations and transport to make sure customers get what they need, when they need it.

KEY RESPONSIBILITIES

• Handle inbound customer enquiries by phone and email, preparing accurate quotations and converting them into orders
• Process orders end to end through SAP, maintaining accurate pricing, stock and delivery information
• Manage and develop an existing customer base, building long-term relationships and identifying additional sales opportunities
• Support the external sales team with quotations, follow-ups and account administration
• Liaise closely with operations and transport to coordinate stock availability, processing and delivery schedules
• Resolve customer queries and delivery issues proactively, keeping customers informed throughout
• Contribute to branch targets and support a collaborative, team-first office culture

WHAT WE ARE LOOKING FOR

• Hands-on SAP experience is the single most important requirement. The system is complex and internal training capacity is limited, so proven SAP proficiency is valued significantly above industry or product knowledge. Full product training is provided through site visits, driver ride-alongs and customer visits.
• Previous internal sales, telesales or commercial customer service experience
• A confident telephone manner and genuine relationship-building ability
• Accurate, organised and comfortable managing a high volume of quotations and orders
• Team-oriented, proactive and reliable - the office operates as one shared space across all functions
• A metals, steel or distribution background is welcome but not essential
• Candidates within approximately an hour's commute of Exeter will be considered - the search is not limited to the immediate area

WHAT IS ON OFFER

• Salary up to £38,000
• Monday to Friday, 08:30 to 17:00 with a one-hour lunch
• Full product induction with a global, market-leading business