Internal Sales & Customer Service Pro (Quotes & Support)

Confidential; England; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Generous holidays

Great bonus

Contributory pension scheme

Healthcare and medical insurance

Job summary

Confidential is seeking an motivated internal sales executive to support the sales and hire teams, process quotes, and convert warm leads. You will manage the quote database, follow up on quotations, and provide excellent customer service by phone and email.

The role is permanent, full-time, onsite at the Haddenham office, hours 8:30-17:30, Monday to Friday, and requires a full UK driving licence and strong IT skills including CRM systems (Salesforce desirable).

Qualifications

• Excellent customer service experience with a polite telephone manner.
• Experience with sales quotes, phone sales, telemarketing or warm leads.
• Full UK driving licence and commuting distance to Haddenham office for onsite role.
• Highly organised with attention to detail and a can-do attitude.
• Good IT skills including CRM systems (Salesforce desirable).
• Excellent listening, communication and negotiation skills.

Responsibilities

• Daily management of the quote database and follow-up on quotations.
• Make outbound calls to existing customers to check quotes and answer queries.
• Conduct market research by liaising with customers about requirements, budgets and future projects.
• Pass qualifying leads and information to Sales manager and hire team.

Skills

Customer service

Phone sales

Quotes management

CRM systems

Tools

Salesforce

Databases

Spreadsheets

Job description

Confidential is seeking an motivated internal sales executive to support the sales and hire teams, process quotes, and convert warm leads. You will manage the quote database, follow up on quotations, and provide excellent customer service by phone and email.

The role is permanent, full-time, onsite at the Haddenham office, hours 8:30-17:30, Monday to Friday, and requires a full UK driving licence and strong IT skills including CRM systems (Salesforce desirable).