Customer Service Sales Administrator

ASL; Aylesbury; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Generous holidays

Annual bonus

Contributory pension

Healthcare

Job summary

ASL is seeking a motivated, entry-level Customer Service Sales Administrator to support the sales and hire teams. The role involves handling quotes, following up on enquiries, and delivering exceptional customer service to existing customers.

A full UK driving licence and commuting distance to Haddenham are required. The position offers a generous salary (£27k-£29k) with a strong benefits package including holidays, bonus, pension scheme, healthcare and medical insurance in a stable company that

Qualifications

• Excellent customer service experience and a polite, friendly professional telephone manner.
• Experience with sales quotes, phone sales or telesales is advantageous or related quote follow-up experience.

Responsibilities

• Daily management of the quote database and follow-up on quotations and sales enquiries.
• Make outbound calls to existing customers to discuss quotes and answer queries.
• Gather detailed information on customer requirements, budgets and future projects for market research.
• Pass qualifying leads and information to Sales manager and field teams.

Skills

Customer service

Telephone manner

Organisational skills

Communication

Negotiation

Phone sales

Tools

CRM systems

Salesforce

Spreadsheets

Database

Job description

A motivated customer service sales administrator is required for our prestigious market leading, award winning, Sunday Times Fast track 100 engineering client. In return there is a generous salary of £27k-£29k+ dependent on experience and excellent benefits including generous holidays, great bonus, good contributory pension scheme, healthcare and medical insurance, in a permanent stable company that rewards their employees.

This exciting entry level sales role would suit a proactive and driven customer service professional with excellent communication, organisational skills and professional friendly telephone manner. You will be supporting the sales and hire teams to deliver excellent customer service to existing customers, calling warm leads of existing quotes, following up and checking quotes to help process sales orders. You can come from any industry or background; office retail, hospitality, engineering as long as you have exceptional customer service and telephone manner and a can-do attitude!

Requirements

• Excellent customer service experience and a polite, friendly professional telephone manner
• Ideally some experience of sales quotes, phone sales, telesales, internal sales, sales calls, medium- high phone calls (any tele sales, market sales, market research calls, warm sales leads, quotations sales experience would be of interest) or happy and able to make high volumes of telephone calls soft sales daily
• A full UK driving licence and already based a commutable distance to Haddenham office daily for permanent onsite office based role (this is not hybrid, remote or part time,) The hours are 8.30-5.30 Monday to Friday
• Highly organised, excellent attention to detail and a flexible, positive can-do attitude
• Good team player, friendly, polite, professional, resilient telephone manner
• Excellent IT skills (can use database, spreadsheets, CRM systems. Salesforce is desirable)
• Excellent listening ability, communication, negotiation and interaction skills

Key responsibilities

• Daily management of the quote database- following up on recent quotations, sales enquiries, customer interactions, CRM database
• Calling customers regarding recent quotations, making outbound calls to existing customers, checking their quotes and answering queries and questions and following these up
• Market research -Liaising with customers about the requirements, gathering more detailed information about their requirements, budgets ,future projects and competitors
• Passing these qualifying leads & detailed info onto the Sales manager, hire team and field sales team

A full job description will be discussed and submitted to suitable candidates upon application.