Internal Sales & Customer Service

Confidential; Poole; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Starting salary £29,000–£30,000

Uncapped profit share bonus

Pension scheme

Permanent role

Training & development

Friendly team environment

8:00am–5:00pm working hours

Job summary

Confidential in Poole is seeking an Internal Sales & Customer Service professional to join a high-performing team in a busy heating and plumbing distribution business. You will manage a portfolio of key accounts, grow trade value, and support the Sales Team Manager with office-based account management.

The role offers a starting salary of 29,000–30,000, an uncapped profit share bonus, a pension, full training, and a friendly team environment with 8am-5pm hours.

Qualifications

• Enthusiastic, proactive communicator with strong telephone/office skills.
• Experience in internal sales, customer service, or similar office-based role is beneficial.
• Comfortable managing multiple accounts and building relationships with key contacts.
• Motivated by targets and driving results.
• Able to work in a fast-paced, collaborative environment.
• Proficient with standard office software (MS Office).

Responsibilities

• Manage and develop a portfolio of key contacts through regular engagement.
• Grow client accounts by increasing trade value and tailoring product ranges.
• Support the Sales Team Manager with office-based account management.
• Negotiate pricing confidently and make commercially sound decisions.
• Increase turnover and profit through strategic sales activity.
• Maintain accurate records and high-quality administration across accounts.

Skills

Clear communication

Relationship building

Team player

Target orientation

Hard-working

PC literate

Adaptable

Tools

MS Office

Job description

A leading B2 B distributor of heating and plumbing products is looking for a friendly, customer-focused Internal Sales & Customer Service professional to join their successful sales team in Poole. This is an excellent opportunity for someone seeking a client focused, long-term role within a well-established, fast-paced, and people-oriented business.
Following a record year, the business has built an excellent reputation within the industry for high-quality products and outstanding customer service. They are part of a market-leading 1 billion UK distribution group, employing over 1,700 people nationwide.
You will be joining a high-performing internal sales team that works closely with prestigious national accounts, offering exposure to well-known customers and high-value relationships.

Role Responsibilities

• After the initial training and induction period you will:
• Manage and develop a portfolio of key contacts through regular, proactive engagement
• Grow client accounts by increasing trade value and offering relevant, tailored product ranges
• Support the Sales Team Manager with office-based account management to drive business growth
• Negotiate customer pricing confidently, making commercially sound decisions
• Increase turnover and profit through creative and strategic sales activity
• Maintain accurate records and high-quality administration across all customer accounts

Rewards

As an Internal Sales & Customer Service professional, you will receive:

• A starting salary between 29,000 - 30,000
• An uncapped annual profit share bonus
• Membership of the company's excellent pension scheme
• A stable, permanent role within a successful and growing business
• Comprehensive training, ongoing support and professional development
• A friendly, collaborative team environment
• Working hours are 8.00am - 5.00pm with 1 hour for lunch

Requirements

To be successful in this Internal Sales & Customer Service role, you should be:

• An enthusiastic strong communicator with excellent telephone skills (experience in internal sales, customer service, or a similar office-based role is beneficial but not essential)
• Confident with strong relationship-building skills
• A team player who enjoys working collaboratively
• Motivated by targets and achieving results
• Hard-working with a positive, can-do attitude
• PC literate, with confidence using standard office systems
• Adaptable and flexible in a fast-paced environment