Internal Sales Executive - Plumbing and Heating

COTTRELL MOORE LIMITED; Kilburn CP; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Company Pension Scheme

Group Life Assurance (up to 3x salary,

Staff Discount on all products

Cycle to Work Scheme

Employee Assistance Programme

23 Days Annual Leave + Bank Holidays +

Job summary

COTTRELL MOORE LIMITED in Kilburn is seeking an Internal Sales Executive to join our Plumbing and Heating team. You will manage inbound enquiries, support trade and commercial customers, and convert leads into orders through your product knowledge and tailored solutions.

You will focus on winning new business, growing existing accounts, and maintaining a strong sales pipeline to hit targets. You will work with internal teams to ensure smooth order processing and accurate CRM records in a

Qualifications

• Strong plumbing and heating knowledge is required.
• Excellent communication and relationship-building skills.
• Highly organised with the ability to manage multiple enquiries and projects.
• Customer-focused with strong commercial awareness.

Responsibilities

• Win new business and grow existing accounts.
• Manage and convert a strong sales pipeline to hit targets.
• Handle enquiries and provide expert product advice.
• Build and maintain strong customer relationships.
• Prepare quotes, process orders, and follow up effectively.
• Re-engage lapsed customers and identify new opportunities.
• Keep CRM records accurate and up to date.
• Manage multiple orders and customer projects.
• Work closely with internal teams to ensure smooth delivery.
• Support promotions and share market feedback.
• Share market insights and customer feedback to support continuous improvement.

Skills

Plumbing knowledge

Customer service

Sales support

CRM software

Communication

Tools

CRM system

Job description

Hours: Monday – Friday 7.30am – 5.30pm | Alt Saturdays 7.00am – 4.30pm

About the Role:

We are looking for a driven and customer-focused Internal Sales Executive to join a Plumbing and Heating team in Kilburn. You will manage inbound enquiries, support trade and commercial customers, and convert leads into orders through your plumbing and heating expertise and tailored solutions.

You will also focus on winning new business, growing existing accounts, and managing a strong sales pipeline to achieve targets. Building relationships, re-engaging lapsed customers, and identifying new opportunities will be key.

Working closely with internal teams, you will ensure smooth order processing while keeping accurate records and managing multiple tasks in a fast-paced environment.

• Company Pension Scheme
• Group Life Assurance (up to 3x salary, subject to length of service)
• Staff Discount on all products
• Cycle to Work Scheme
• Employee Assistance Programme
• 23 Days Annual Leave + Bank Holidays + Birthday Day Off

Key Responsibilities:

• Win new business and grow existing accounts
• Manage and convert a strong sales pipeline to hit targets
• Handle enquiries and provide expert product advice
• Build and maintain strong customer relationships
• Prepare quotes, process orders, and follow up effectively
• Re-engage lapsed customers and identify new opportunities
• Keep CRM records accurate and up to date
• Manage multiple orders and customer projects
• Work closely with internal teams to ensure smooth delivery
• Support promotions and share market feedback
• Share market insights, competitor intelligence, and customer feedback to support continuous improvement

Requirements:

• Strong plumbing and heating knowledge
• Excellent communication and relationship-building skills
• Highly organised with the ability to manage multiple enquiries and projects
• Customer-focused with strong commercial awareness