Internal Sales & Customer Service

Bridgewater Resources UK Ltd; Poole; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Profit share bonus

Pension scheme

Permanent role

Training and development

Friendly team environment

8:00–17:00 working hours

Job summary

Bridgewater Resources UK Ltd in Poole is seeking an Internal Sales & Customer Service professional. You will manage key client contacts, grow accounts with tailored product ranges, and support the Sales Team Manager with office-based account management.

The role emphasizes proactive engagement, relationship-building, and hit-to-target performance within a supportive team. Training is provided in a collaborative environment, with a standard 8:00am–5:00pm schedule.

Qualifications

• Excellent telephone communication and relationship-building abilities.
• Team-oriented with collaborative mindset.
• Motivated by achieving targets and delivering results.
• Proficient with standard office software (MS Office).
• Adaptable in a fast-paced environment.

Responsibilities

• Manage and develop a portfolio of key contacts through regular engagement.
• Grow client accounts by increasing trade value and offering tailored product ranges.
• Support Sales Team Manager with office-based account management to drive growth.
• Negotiate pricing confidently and make commercially sound decisions.
• Increase turnover and profit through strategic sales activity.
• Maintain accurate records and high-quality administration across all accounts.

Skills

Strong communication

Team player

Targets & results

MS Office

Adaptable

Tools

MS Office

Job description

A leading B2B distributor of heating and plumbing products is looking for a friendly, customer-focused Internal Sales & Customer Service professional to join their successful sales team in Poole. This is an excellent opportunity for someone seeking a client focused, long-term role within a well-established, fast-paced, and people-oriented business.

Following a record year, the business has built an excellent reputation within the industry for high-quality products and outstanding customer service. They are part of a market-leading £1 billion UK distribution group, employing over 1,700 people nationwide.

You will be joining a high-performing internal sales team that works closely with prestigious national accounts, offering exposure to well-known customers and high-value relationships.

Role Responsibilities

After the initial training and induction period you will:

• Manage and develop a portfolio of key contacts through regular, proactive engagement
• Grow client accounts by increasing trade value and offering relevant, tailored product ranges
• Support the Sales Team Manager with office-based account management to drive business growth
• Negotiate customer pricing confidently, making commercially sound decisions
• Increase turnover and profit through creative and strategic sales activity
• Maintain accurate records and high-quality administration across all customer accounts

Rewards

As an Internal Sales & Customer Service professional, you will receive:

• A starting salary between £29,000 - £30,000
• An uncapped annual profit share bonus
• Membership of the company's excellent pension scheme
• A stable, permanent role within a successful and growing business
• Comprehensive training, ongoing support and professional development
• A friendly, collaborative team environment
• Working hours are 8.00am - 5.00pm with 1 hour for lunch

Requirements

To be successful in this Internal Sales & Customer Service role, you should be:

• An enthusiastic strong communicator with excellent telephone skills (experience in internal sales, customer service, or a similar office-based role is beneficial but not essential)
• Confident with strong relationship-building skills
• A team player who enjoys working collaboratively
• Motivated by targets and achieving results
• Hard-working with a positive, can-do attitude
• PC literate, with confidence using standard office systems
• Adaptable and flexible in a fast-paced environment