Internal Sales & Customer Service

Bridgewater Resources UK; Poole; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Profit share bonus

Comprehensive training

Job summary

Bridgewater Resources UK in Poole is seeking an Internal Sales & Customer Service professional to join a fast-paced, client-focused team. You will manage a portfolio of key contacts, grow accounts through tailored product ranges, and support the Sales Team Manager with account management to drive growth.

The role offers a starting salary of £29,000–£30,000, with a comprehensive training program, ongoing support and career development in a friendly, collaborative environment.

Qualifications

• Experience in internal sales or customer service is beneficial but not essential.
• Excellent communication and relationship-building skills.
• Team player with collaborative approach.
• Motivated by targets and results.
• Proficient with standard office software.

Responsibilities

• Manage and develop a portfolio of key contacts through regular engagement.
• Grow client accounts by increasing trade value with tailored product ranges.
• Support Sales Team Manager with office-based account management to drive business growth.
• Negotiate customer pricing confidently and make commercially sound decisions.
• Increase turnover and profit through proactive sales activity and good record-keeping.

Skills

Telephone skills

Communication

Relationship-building

Team player

Target mindset

PC literacy

Job description

A leading B2B distributor of heating and plumbing products is looking for a friendly, customer-focused Internal Sales & Customer Service professional to join their successful sales team in Poole. This is an excellent opportunity for someone seeking a client focused, long-term role within a well-established, fast-paced, and people-oriented business.

Following a record year, the business has built an excellent reputation within the industry for high-quality products and outstanding customer service. They are part of a market-leading £1 billion UK distribution group, employing over 1,700 people nationwide.

You will be joining a high-performing internal sales team that works closely with prestigious national accounts, offering exposure to well-known customers and high-value relationships.

Role Responsibilities

After the initial training and induction period you will:

• Manage and develop a portfolio of key contacts through regular, proactive engagement
• Grow client accounts by increasing trade value and offering relevant, tailored product ranges
• Support the Sales Team Manager with office-based account management to drive business growth
• Negotiate customer pricing confidently, making commercially sound decisions
• Increase turnover and profit through creative and strategic sales activity
• Maintain accurate records and high-quality administration across all customer accounts

Rewards

• A starting salary between £29,000 - £30,000
• An uncapped annual profit share bonus
• Membership of the company's excellent pension scheme
• A stable, permanent role within a successful and growing business
• Comprehensive training, ongoing support and professional development
• A friendly, collaborative team environment
• Working hours are 8.00am - 5.00pm with 1 hour for lunch

Requirements

• An enthusiastic strong communicator with excellent telephone skills (experience in internal sales, customer service, or a similar office-based role is beneficial but not essential)
• Confident with strong relationship-building skills
• A team player who enjoys working collaboratively
• Motivated by targets and achieving results
• Hard-working with a positive, can-do attitude
• PC literate, with confidence using standard office systems
• Adaptable and flexible in a fast-paced environment