Internal Sales Advisor

Streamline Search; Saffron Walden; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Company pension scheme

Health scheme

25 days holiday + bank holidays

Job summary

Streamline Search is seeking an Internal Sales Advisor to join their team in Hinxton. This office-based role involves handling customer enquiries, processing orders, and preparing accurate quotations. Salary is up to £28,000 DOE, with a Monday–Friday 9:00am–5:00pm schedule.

Benefits include a company pension, health scheme access, and 25 days holiday plus bank holidays. Responsibilities include managing orders via phone, email and fax, supporting product knowledge, and liaising with warehouse

Qualifications

• Previous experience in an office-based customer service, order-processing, or sales support role.
• A confident, professional telephone manner.
• Familiarity with Microsoft Word and Outlook.
• Good organisational skills and attention to detail.
• Ability to work effectively as part of a small team.

Responsibilities

• Handle customer enquiries and orders via telephone, email and fax, ensuring they are processed promptly and efficiently.
• Manage web orders, identify errors and resolve issues while liaising with warehouse staff and couriers to ensure smooth order processing and delivery.
• Provide customers with product support and develop product knowledge through training.
• Prepare accurate and competitive quotations, ensuring correct pricing and margins, identifying cross-selling opportunities.
• Manage the quotation pipeline, save/update quotation records, follow up quotations and close inactive opportunities.
• Analyse purchasing activity to identify cross-selling and growth opportunities and follow up accordingly.
• Review margins and support more technical customer calls through training.
• Handle overflow sales calls, arrange product samples, and attend internal product meetings.

Skills

Office-based customer service

Order processing

Sales support

Telephone manner

Microsoft Word

Outlook

Tools

Microsoft Word

Outlook

Sage 200

Job description

Internal Sales Advisor!

Our client is a family-owned business with over 30 years of success in their field.

On behalf of our client, we are looking to recruit a commercially minded individual to join their team. The successful candidate will be responsible for producing accurate and timely quotations.

Package:

• Monday-Friday 9:00am - 5:00pm FULLY OFFICE BASED - Hinxton
• Company pension scheme
• Opportunity to join company health scheme
• 25 days holiday + bank holidays
• Salary up to £28,000 (DOE)

Internal Sales Advisor - Responsibilities:

• Handle customer enquiries and orders via telephone, email and fax, ensuring they are processed promptly and efficiently.
• Manage web orders, identify errors and resolve issues following training, while liaising with warehouse staff and couriers to ensure smooth order processing and delivery.
• Provide customers with product support, carry out product research and develop product knowledge through ongoing training.
• Prepare accurate and competitive quotations, ensuring correct pricing and company margins, while identifying relevant cross-selling and product-gap opportunities.
• Manage the quotation pipeline, including saving and updating quotation records, following up outstanding quotations and closing inactive opportunities.
• Analyse customer purchasing activity to identify cross-selling, growth and reduced-spend opportunities, proactively following these up where appropriate.
• Review and adjust customer‑specific margins as competence develops and support increasingly technical customer calls through continued product training.
• Handle overflow sales calls, arrange and dispatch product samples, make outbound quotation follow‑up calls and attend internal product and team meetings.

Internal Sales Advisor - Requirements:

Essential

• Previous experience in an office‑based customer service, order‑processing, or sales support role
• A confident, professional telephone manner
• Familiarity with Microsoft Word and Outlook
• Good organisational skills and attention to detail
• Ability to work effectively as part of a small team

Desirable

• Previous knowledge of Sage 200 (an advantage but not a necessity)
• Previous experience in a sales, telesales, or quotation role
• Experience within a trade, construction, hardware or building products environment