Sales Advisor/Estimator

EC Resourcing Ltd; Cambridge; On-site; GBP 22,000 - 32,000; Full time

Job summary

EC Resourcing Ltd is sourcing a Sales Advisor/Estimator for a client based in rural South Cambridge. The role starts with order processing and customer support and offers on-the-job training to progress to full quoting and estimating.

You will develop specialist product knowledge as you work with the team and their wider range. Ideal candidates enjoy helping customers, have a proactive approach to follow-up, and will need their own transport to reach the rural location.

Qualifications

• Previous experience in a customer-facing sales role.
• Good working knowledge of Microsoft Office (Outlook, Word, Excel).
• Comfortable using PC software and a professional telephone manner.
• Strong written communication skills.
• Proactive quotation follow-up and cross-selling abilities.
• Good organisational skills and team collaboration.
• Experience in trade, construction, hardware or building products.
• Familiarity with CRM or sales systems.

Responsibilities

• Handle inbound enquiries from customers by telephone and email, providing accurate and timely quotations.
• Identify cross-selling opportunities within customer enquiries and quotations, proactively introducing relevant products.
• Support the sales team with overflow call handling and order processing during busy periods.
• Follow up quotations that have not converted to orders, contacting customers to progress opportunities.
• Maintain accurate records of quotation activity on the company system; updating customer notes.
• Send samples and product information to customers.
• Attend internal product and sales meetings to stay up to date with the range.
• Build product knowledge over time to handle more technical customer enquiries and spot cross-selling opportunities with confidence.
• Working closely with the sales team to support customers through the quotation and order process.

Skills

Customer-facing sales

MS Office

Telephone etiquette

Written communication

Quotation follow-up

Cross-selling

Tools

CRM systems

Sage 200

Job description

Our client, based in South Cambridge, is looking for a Sales Advisor/Estimator to join their team. The Sales Advisor/Estimator will be responsible for processing customer orders and enquiries and, with full training, will progress to preparing quotations for customers. The role is designed as a development path: you will start by handling order processing, phone-based customer support and web orders, and will be trained over time to take on full quoting and estimating responsibilities. This is an excellent opportunity for someone who enjoys working with customers and is looking to develop specialist knowledge within a growing business. Candidates will need to have their own transport to get to work due to the rural location.

Key Responsibilities Will Include

• Handling inbound enquiries from customers by telephone and email, providing accurate and timely quotations
• Identifying cross-selling opportunities within customer enquiries and quotations, proactively introducing relevant products from our client's wider range
• Supporting the sales team with overflow call handling and order processing during busy periods
• Following up quotations that have not converted to orders, contacting customers to progress opportunities
• Maintaining accurate records of quotation activity on the company system; updating customer notes
• Sending samples and product information to customers
• Attending internal product and sales meetings to stay up to date with the range
• Building product knowledge over time to handle more technical customer enquiries and spot cross-selling opportunities with confidence
• Working closely with the sales team to support customers through the quotation and order process.

Candidates will need to have the following skills and experience to be suitable for the role:

• Previous experience in a customer-facing sales role
• Good working knowledge of Microsoft Office (Outlook, Word, Excel etc.)
• Comfortable and competent using PC software
• A confident, professional telephone manner
• Strong written communication skills
• A proactive approach to quotation follow-up and customer development, including identifying cross-selling opportunities
• Good organisational skills and attention to detail
• Ability to work effectively as part of a small team
• Experience within a trade, construction, hardware or building products environment
• Familiarity with CRM or sales systems
• A genuine interest in developing specialist product knowledge over time.

Full product training will be given, along with full training on Sage 200. No prior estimating or quoting experience is required to start in this role - progression from order processing and customer support duties into full quotation and estimating responsibilities is expected over time, supported by structured on-the-job training and regular progress review. Candidates will need to have their own transport to get to work due to the rural location