Internal Sales Advisor

Streamline Search; Duxford; On-site; GBP 16,000 - 27,000; Full time

Benefits offered by this job

Company pension scheme

Health scheme

25 days holiday + bank holidays

Office-based role

Job summary

Streamline Search is seeking a Sales Advisor/Estimator for their office-based team. You will produce accurate quotations and handle customer enquiries to support orders for window and door hardware. Based in the United Kingdom, the role runs Monday to Friday, 9am-5pm, with a salary up to £27,000 depending on experience.

This position offers a pension scheme and health cover options, plus 25 days holiday. You will manage order processing, research products, and grow knowledge through training,

Qualifications

• Experience in office-based customer service, order-processing, or sales support.
• Confident, professional telephone manner.
• Strong Microsoft Word and Outlook skills.
• Good organization and attention to detail.
• Ability to work effectively in a small team.

Responsibilities

• Handle customer enquiries and orders via telephone, email and fax, ensuring prompt processing.
• Manage web orders, liaise with warehouse and couriers to ensure smooth delivery.
• Provide product support and develop product knowledge through training.
• Prepare accurate and competitive quotations with correct pricing and margins.
• Manage quotation pipeline and follow up outstanding quotations.
• Analyse purchasing activity to identify cross-selling and growth opportunities.
• Review margins as you gain competence and support technical calls.
• Handle overflow sales calls and arrange samples and follow-ups.

Skills

Customer service

Order processing

Sales support

Telephone manner

Attention to detail

Teamwork

Tools

Microsoft Word

Microsoft Outlook

Sage 200

Job description

Sales Advisor/Estimator Required!

Our client is a family-owned business with over 30 years of success as a leading manufacturer and distributor of window and door hardware.

On behalf of our client, we are looking to recruit a commercially minded individual to join their team. The successful candidate will be responsible for producing accurate and timely quotations.

Package:

• Monday-Friday 9:00am - 5:00pm FULLY OFFICE BASED.
• Company pension scheme
• Opportunity to join company health scheme
• 25 days holiday + bank holidays
• Salary up to £27,000 (DOE)

Sales Advisor/Estimator- - Responsibilities:

• Handle customer enquiries and orders via telephone, email and fax, ensuring they are processed promptly and efficiently.
• Manage web orders, identify errors and resolve issues following training, while liaising with warehouse staff and couriers to ensure smooth order processing and delivery.
• Provide customers with product support, carry out product research and develop product knowledge through ongoing training.
• Prepare accurate and competitive quotations, ensuring correct pricing and company margins, while identifying relevant cross-selling and product-gap opportunities.
• Manage the quotation pipeline, including saving and updating quotation records, following up outstanding quotations and closing inactive opportunities.
• Analyse customer purchasing activity to identify cross-selling, growth and reduced-spend opportunities, proactively following these up where appropriate.
• Review and adjust customer-specific margins as competence develops and support increasingly technical customer calls through continued product training.
• Handle overflow sales calls, arrange and dispatch product samples, make outbound quotation follow-up calls and attend internal product and team meetings.

Sales Advisor/Estimator- Requirements:

Essential

• Previous experience in an office-based customer service, order-processing, or sales support role
• A confident, professional telephone manner
• Familiarity with Microsoft Word and Outlook
• Good organisational skills and attention to detail
• Ability to work effectively as part of a small team

Desirable

• Previous knowledge of Sage 200 (an advantage but not a necessity)
• Previous experience in a sales, telesales, or quotation role
• Experience within a trade, construction, hardware or building products environment