Internal Sales Administrator

Randstad Staffing; Potters Bar; Hybrid; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Free on-site parking

Career progression opportunities

Bonus: quarterly performance bonus

Job summary

Randstad Business Support is seeking a proactive Sales Support professional in Potters Bar to manage customer accounts, respond to inquiries, and process orders. You will provide accurate pricing, prepare quotes, and maintain CRM records while liaising with internal teams to meet delivery commitments.

The role emphasizes customer relationship building in a fast-paced environment with hybrid working options after induction. A solid background in sales support and strong IT skills are valued.

Qualifications

• Experience in Sales Support Administration or Internal Sales in a fast-paced environment.
• Background in manufacturing, engineering or technical distribution is desirable.
• Excellent written and verbal communication with internal and external stakeholders.
• High IT literacy and ability to learn internal databases and CRM quickly.
• Strong numerical ability and keen attention to detail.

Responsibilities

• Account management: serve as a primary contact for clients via phone and email, manage inquiries and build relationships.
• Prepare quotations and pricing, manage requests and convert inquiries to orders.
• Process sales orders, generate documents, update CRM and track deliveries.
• Collaborate with Logistics, Purchasing, Production, and Quality to meet lead times.
• Own customer complaints or delays and resolve issues promptly.
• Support Sales Development Managers by handling calls and maintaining customer data.

Skills

Sales support

CRM systems

IT literacy

Communication skills

Tools

CRM software

Microsoft Excel

ERP systems

Job description

About the Role

Working as a key link between the business and its clients, you will manage day-to-day customer accounts, handle incoming inquiries, process sales orders, and provide accurate pricing and product information. This role combines hands‑on sales support, account administration, and customer relationship building within a fast-moving commercial setting.

Key Responsibilities

• Customer Account Management: Act as a responsive point of contact for clients via telephone and email, handling inquiries, providing updates, and building long-term working relationships.
• Quotations & Pricing: Prepare accurate quotes, evaluate product requests, manage pricing information, and follow up on inquiries to convert leads into confirmed orders.
• Order Processing & Systems: Accurately enter and process sales orders, raise documentation, update CRM records, and track deliveries through to successful completion.
• Cross-Department Collaboration: Liaise regularly with internal teams; including Logistics, Purchasing, Production, and Quality to ensure customer lead times and commitments are met.
• Issue Resolution: Take ownership of customer complaints or delivery delays, resolving issues efficiently and maintaining clear communication with the client.
• Sales Support: Support Sales Development Managers by handling client calls in their absence and maintaining up-to-date customer databases.

About You

• Experience: Proven track record in Sales Support Administration, Internal Sales, or a similar fast-paced commercial environment.
• Industry Background: Previous experience within manufacturing, engineering, metals, or technical distribution is highly desirable.
• Communication & Skills: Strong written and verbal communication skills with the confidence to speak with internal and external stakeholders at all levels.
• Technical Aptitude: High standard of IT literacy (Microsoft Excel, Word, Outlook, PowerPoint) alongside the ability to pick up internal business databases and CRM systems quickly.
• Mindset: Strong numerical ability, keen attention to detail, proactive problem-solving skills, and a desire to learn.

What's on Offer

• Salary: £32,000 - £33,500 (depending on experience)
• Bonus: Performance-based quarterly bonus scheme
• Flexible Working: Hybrid working options (following your initial induction period/subject to performance)
• Holiday Package: 21 days holiday + Bank Holidays
• Perks: Free on-site parking and dedicated career progression opportunities

Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.