Internal Sales Administrator

Randstad Staffing; Birmingham; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Quarterly bonus

On-site parking

Career progression opportunities

Job summary

Randstad Staffing in Birmingham is seeking an experienced Sales Administrator to join a well-established, busy office. You will manage customer accounts, handle inquiries, process sales orders, and provide accurate pricing and product information in a fast-moving commercial setting.

The role offers hybrid working after the initial induction, a 21-day holiday package plus Bank Holidays, on-site parking, and clear opportunities for progression.

Qualifications

• Proven track record in Sales Support Administration or internal sales.
• Experience in manufacturing/engineering/technical distribution desirable.
• Strong written and verbal communication with stakeholders.
• Proficient IT skills: Excel, Word, Outlook, PowerPoint; quick to learn CRM systems.
• Numerical ability and attention to detail; proactive problem-solving.

Responsibilities

• Manage day-to-day customer accounts and inquiries.
• Prepare quotes, manage pricing and respond to requests.
• Process sales orders and update CRM, track deliveries.
• Collaborate with Logistics, Purchasing, Production and Quality.
• Resolve complaints or delays with clear client communication.
• Support Sales Development Managers by handling calls in their absence.

Skills

Sales support

Account administration

CRM systems

Communication

Numerical ability

Tools

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

CRM software

Job description

Are you an experienced Sales Administrator looking for your next career move? Do you thrive in a fast-paced, engaging, and collaborative office environment? Want to join a well-established and successful organisation based in Birmingham? If so, this could be the perfect opportunity for you!

About the Role

Working as a key link between the business and its clients, you will manage day-to-day customer accounts, handle incoming inquiries, process sales orders, and provide accurate pricing and product information. This role combines hands-on sales support, account administration, and customer relationship building within a fast-moving commercial setting.

Key Responsibilities

• Customer Account Management: Act as a responsive point of contact for clients via telephone and email, handling inquiries, providing updates, and building long-term working relationships.
• Quotations & Pricing: Prepare accurate quotes, evaluate product requests, manage pricing information, and follow up on inquiries to convert leads into confirmed orders.
• Order Processing & Systems: Accurately enter and process sales orders, raise documentation, update CRM records, and track deliveries through to successful completion.
• Cross-Department Collaboration: Liaise regularly with internal teams; including Logistics, Purchasing, Production, and Quality to ensure customer lead times and commitments are met.
• Issue Resolution: Take ownership of customer complaints or delivery delays, resolving issues efficiently and maintaining clear communication with the client.
• Sales Support: Support Sales Development Managers by handling client calls in their absence and maintaining up-to-date customer databases.

About You

• Experience: Proven track record in Sales Support Administration, Internal Sales, or a similar fast-paced commercial environment.
• Industry Background: Previous experience within manufacturing, engineering, metals, or technical distribution is highly desirable.
• Communication & Skills: Strong written and verbal communication skills with the confidence to speak with internal and external stakeholders at all levels.
• Technical Aptitude: High standard of IT literacy (Microsoft Excel, Word, Outlook, PowerPoint) alongside the ability to pick up internal business databases and CRM systems quickly.
• Mindset: Strong numerical ability, keen attention to detail, proactive problem-solving skills, and a desire to learn.

What’s on Offer?

• Salary: £30,000 - £33,500 (depending on experience)
• Bonus: Performance-based quarterly bonus scheme
• Flexible Working: Hybrid working options (following your initial induction period/subject to performance)
• Holiday Package: 21 days holiday + Bank Holidays
• Perks: Free on-site parking and dedicated career progression opportunities

Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.