Internal Sales & Office Administrator

Clockwork Organisation Ltd t/a Travail Employment; Lancashire; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

20 days annual leave plus Bank Holiday

Early finish on Fridays

Ongoing training and careerdevelopment

Supportive and friendly working env

Job summary

Clockwork Organisation Ltd t/a Travail Employment in Skelmersdale is seeking an Internal Sales & Office Administrator to support a busy sales and administration team. The role covers customer service, quotations, order processing, and general office administration in a fast-paced environment.

You will work Monday to Friday with a competitive salary of £25,000–£27,000 per annum depending on experience. The position is temporary with permanent opportunities, offering ongoing training and a

Qualifications

• Experience in sales administration, customer service, or office support.
• Excellent communication and customer service skills.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload and work under pressure.
• Proficient in Microsoft Office including Outlook, Word and Excel.
• Good numerical and data-entry skills.

Responsibilities

• Answer incoming calls and respond to customer emails professionally.
• Prepare and issue quotations and follow up enquiries.
• Prioritise customer enquiries and sales orders.
• Process purchase orders and create estimates.
• Arrange deliveries and calculate carriage charges.
• Provide administrative support to managers and day-to-day office operations.
• Maintain accurate records and customer information; coordinate with warehouse.
• Update social media and support marketing activities.
• Develop product knowledge to provide accurate advice.
• Resolve customer queries and complaints professionally.

Skills

Sales administration

Customer service

Organisational skills

Communication

Microsoft Office

Data-entry

Telephone manner

Tools

CRM systems

Microsoft Excel

Outlook

Job description

Internal Sales & Office Administrator

Skelmersdale

£25,000 - £27,000 per annum (depending on experience)

Monday to Friday

Temporary with Permanent Opportunities

About the Role

We are seeking a motivated and customer-focused Internal Sales & Office Administrator to join a busy sales and administration team. This role combines customer service, sales support, order processing, and general office administration within a fast-paced environment. The successful candidate will play a key role in supporting customers, processing enquiries, coordinating deliveries, and maintaining high standards of service and accuracy.

Key Responsibilities

• Answer incoming telephone calls and respond to customer emails professionally and efficiently.
• Prepare and issue quotations, ensuring timely follow-up of customer enquiries.
• Prioritise customer enquiries and sales orders to meet business requirements.
• Process purchase orders and create customer estimates.
• Arrange deliveries and calculate carriage charges.
• Provide administrative support to managers and assist with day-to-day office operations.
• Maintain accurate records, filing systems, and customer information.
• Update company social media platforms and support marketing activities.
• Work closely with warehouse and logistics teams to coordinate customer orders.
• Develop and maintain product knowledge to provide customers with accurate advice and recommendations.
• Resolve customer queries and complaints in a professional manner.
• Support quality procedures and ensure compliance with company standards.

Skills & Requirements

• Experience in sales administration, customer service, or office support.
• Excellent communication and customer service skills.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload and work under pressure.
• Proficient in Microsoft Office, including Outlook, Word, and Excel.
• Good numerical and data-entry skills.
• Professional telephone manner.
• Knowledge of CRM systems is desirable.
• Positive attitude, flexibility, and a strong work ethic

Benefits

• Competitive salary based on experience.
• Pension scheme.
• 20 days annual leave plus Bank Holidays.
• Additional holiday period over Christmas.
• Ongoing training and career development opportunities.
• Supportive and friendly working environment.
• Early finish on Fridays.

Additional Skills / Suitable Job Titles

Internal Sales Administrator, Sales Coordinator, Sales Support Administrator, Customer Service Administrator, Office Administrator, Account Coordinator, Order Processing Administrator, Sales Executive, Customer Support Coordinator .