Internal Sales Administrator

Adecco; West Midlands; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Flexible hours (flextime)

Company pension scheme

Life assurance

Full training and development

Job summary

Adecco in Willenhall is seeking an Internal Sales Administrator to support the sales team and deliver excellent customer service in a fast-paced environment.

You will handle enquiries, prepare quotations, maintain CRM records, and assist with sales administration while liaising with internal departments. Full training on in-house systems is provided, with a friendly team and clear career development opportunities.

Qualifications

• Strong communication and customer service skills.
• Experience with CRM and order processing systems is advantageous.
• Ability to work in a fast-paced environment and manage workload.
• Full training on in-house systems will be provided.

Responsibilities

• Respond to customer enquiries and provide timely, professional support.
• Prepare and follow up quotations, product information, samples and sales correspondence.
• Support the external sales team with customer requirements and business development activities.
• Identify opportunities to introduce additional products and services to existing customers.
• Build and maintain strong customer relationships, delivering outstanding service at every stage.
• Update and maintain CRM records to ensure customer information remains accurate.
• Process sales information accurately and efficiently across internal systems.
• Liaise with internal departments to ensure smooth flow of information and order progression.
• Support the resolution of customer queries, returns, credits, and product issues.
• Assist with opening new customer accounts and maintaining account records.
• Work closely with the finance team on payment related queries.
• Provide market and customer feedback to management.
• Contribute to forecasting, reporting, and general sales administration activities.
• Continuously develop product knowledge and commercial skills.

Skills

Excellent communication

Customer service

Organisational skills

Team player

Microsoft Office

Tools

CRM systems

EDI

Order processing software

Business intelligence tools

Job description

EXCITING NEW OPPORTUNITY NOW AVAILABLE!

Internal Sales Administrator

Based in Willenhall

Monday to Thursday 8:00am - 4:30pm, Fridays 8:00am - 1:00pm

15.59ph - 17.15ph (DOE)

Interviews to be held this week!

Are you a confident and customer focused individual who thrives in a fast-paced environment?

We're recruiting on behalf of a well established and growing business for an Internal Sales Administrator to join their friendly and supportive team. This is a fantastic opportunity for someone who enjoys building relationships, delivering exceptional customer service and playing a key role in supporting sales growth.

You’ll be a strong communicator who can confidently engage with customers and colleagues alike, ensuring a seamless experience from enquiry through to after sales support.

Full training will be provided on the company's in-house systems.

Key Responsibilities

• Respond to customer enquiries and provide timely, professional support.
• Prepare and follow up quotations, product information, samples and sales correspondence.
• Support the external sales team with customer requirements and business development activities.
• Identify opportunities to introduce additional products and services to existing customers.
• Build and maintain strong customer relationships, delivering outstanding service at every stage.
• Update and maintain CRM records to ensure customer information remains accurate.
• Process sales information accurately and efficiently across internal systems.
• Liaise with internal departments to ensure the smooth flow of information and order progression.
• Support the resolution of customer queries, returns, credits, and product issues.
• Assist with opening new customer accounts and maintaining account records.
• Work closely with the finance team where required, including payment related queries.
• Provide market and customer feedback to management.
• Contribute to forecasting, reporting, and general sales administration activities.
• Continuously develop your product knowledge and commercial skills.

What We're Looking For

• Excellent communication and customer service skills.
• A positive, proactive and professional approach.
• Strong organisational and administrative abilities.
• Comfortable working as part of a team while managing your own workload.
• Good IT skills, including Microsoft Office applications.
• Experience with CRM systems, order processing software, EDI, or business intelligence tools would be advantageous but not essential.
• Previous experience in an internal sales, sales support, customer service, or account co-ordination role would be beneficial.

What's on Offer?

• Flexible working hours (flextime).
• Company pension scheme.
• Life assurance.
• Full training and ongoing development opportunities.

If you're looking for a varied role where no two days are the same and you can make a real impact within a growing business, we'd love to hear from you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.