Internal Sales Administrator

BD Plastics; Aldridge; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday (plus bank holidays)

Training and development

Collaborative team culture

Job summary

B&D Plastics is seeking an Internal Sales Administrator to join our Aldridge-based team. The role focuses on processing orders, maintaining customer records, and supporting the sales process with accurate data and proactive communication.

This position offers an up-to-£30,000 basic salary, 25 days holiday plus bank holidays, and ongoing training in a collaborative, team-focused environment. Experience in a fast-paced sales administration setting is highly valued.

Qualifications

• Previous experience in a sales administration or similar role.
• Strong organisational and multitasking skills.
• Excellent communication, both written and verbal.

Responsibilities

• Process sales orders accurately and efficiently.
• Maintain and update customer records and databases.
• Prepare quotes, invoices, and reports.
• Liaise with customers, suppliers, and internal teams.
• Support the sales team with administrative tasks.
• Monitor stock levels and coordinate deliveries.
• Manage and resolve customer queries in a timely and professional manner.
• Provide product information and tailored advice.
• Collaborate with colleagues to provide quality customer service.
• Develop long-term relationships with customers.

Skills

Sales administration

Organisational skills

Communication skills

Attention to detail

Teamwork

CRM systems

IT literacy

Pipework knowledge

Independent work

Tools

CRM software

Job description

Internal Sales Administrator

Up to GBP30,000 pa basic salary

Office based (Aldridge WS9 8SX)

Do you have experience in a fast-paced sales administration environment and enjoy working with both data and people?

About us

B&D Plastics, a specialist distributor of industrial plastic pipework systems, valves and flow control products, is looking for a highly organised and detail-oriented Internal Sales Administrator to provide a first-class customer experience.

You will play a key role ensuring smooth day-to-day operations, processing paperwork, managing customer enquiries, liaising with suppliers, and supporting the overall sales process.

Duties & responsibilities

• Process sales orders accurately and efficiently
• Maintain and update customer records and databases
• Prepare quotes, invoices, and reports
• Liaise with customers, suppliers, and internal teams
• Support the sales team with administrative tasks
• Monitor stock levels and coordinate deliveries
• Manage and resolve customer queries in a timely and efficient manner.
• Provide product information and tailored advice.
• Collaborate effectively with colleagues to provide quality customer service.
• Develop positive long-term relationships with customers.

Skills & experience

• Previous experience in a sales administration or similar role
• Strong organisational and multitasking skills
• Excellent communication skills, both written and verbal
• High attention to detail and accuracy
• Ability to work independently and as part of a team
• Strong commitment to providing quality customer service
• Detail oriented, with a high level of accuracy
• IT literate (including experience with CRM systems)
• Knowledge of mechanical pipework industry would be advantageous

What s on offer

• Up to GBP30,000 pa basic salary
• 25 days holiday (plus bank holidays)
• Ongoing training and development
• Supportive, collaborative team culture

If you have a positive attitude, strong customer focus, and a desire to make a difference in a growing business, this could be your perfect fit.