Internal Sales Administrator

Equals One Ltd; Aldridge; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Training and development

Collaborative team culture

Job summary

B&D Plastics is seeking an Internal Sales Administrator to join our team in Aldridge. The role involves processing orders, managing customer records, preparing quotes and reports, and supporting the sales process in a fast-paced environment.

This office-based position requires excellent communication, strong organisational skills, and attention to detail. Experience with CRM systems is advantageous for providing top-tier customer service and coordinating with suppliers and internal teams.

Qualifications

• Experience in a fast-paced sales administration environment
• Excellent written and verbal communication
• High attention to detail and accuracy
• Ability to work independently and as part of a team
• Strong commitment to providing quality customer service
• IT literate with CRM systems

Responsibilities

• Process sales orders accurately and efficiently
• Maintain and update customer records and databases
• Prepare quotes, invoices, and reports
• Liaise with customers, suppliers, and internal teams
• Support the sales team with administrative tasks
• Monitor stock levels and coordinate deliveries
• Manage and resolve customer queries in a timely and efficient manner
• Provide product information and tailored advice
• Collaborate effectively with colleagues to provide quality customer service
• Develop positive long-term relationships with customers

Skills

Organisational skills

Multitasking

Communication skills

Attention to detail

Team player

Customer service

Tools

CRM systems

Job description

Internal Sales Administrator

Up to £30,000 pa basic salary

Office based (Aldridge WS9 8SX)

Do you have experience in a fast-paced sales administration environment and enjoy working with both data and people?

About us

B&D Plastics, a specialist distributor of industrial plastic pipework systems, valves and flow control products, is looking for a highly organised and detail-oriented Internal Sales Administrator to provide a first-class customer experience.

You will play a key role ensuring smooth day-to-day operations, processing paperwork, managing customer enquiries, liaising with suppliers, and supporting the overall sales process.

Duties & responsibilities

• Process sales orders accurately and efficiently
• Maintain and update customer records and databases
• Prepare quotes, invoices, and reports
• Liaise with customers, suppliers, and internal teams
• Support the sales team with administrative tasks
• Monitor stock levels and coordinate deliveries
• Manage and resolve customer queries in a timely and efficient manner.
• Provide product information and tailored advice.
• Collaborate effectively with colleagues to provide quality customer service.
• Develop positive long-term relationships with customers.

Skills & experience

• Previous experience in a sales administration or similar role
• Strong organisational and multitasking skills
• Excellent communication skills, both written and verbal
• High attention to detail and accuracy
• Ability to work independently and as part of a team
• Strong commitment to providing quality customer service
• Detail oriented, with a high level of accuracy
• IT literate (including experience with CRM systems)
• Knowledge of mechanical pipework industry would be advantageous

What’s on offer

• Up to £30,000 pa basic salary
• 25 days holiday (plus bank holidays)
• Ongoing training and development
• Supportive, collaborative team culture

If you have a positive attitude, strong customer focus, and a desire to make a difference in a growing business, this could be your perfect fit.