Internal Sales & Account Support Executive — Bonus

Dovetail HRS; Newbury; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Workplace pension

Comprehensive training provided

Career development opportunities

Job summary

Dovetail HRS is seeking an Internal Sales Support to join our team in Newbury. This full-time role focuses on managing customer relationships, handling sales queries, and ensuring accurate order processing from quotation to completion.

The candidate will support the sales team, maintain CRM records, and collaborate with internal departments to deliver excellent service. A proactive, detail-oriented mindset is essential for success.

Qualifications

• Two years’ experience in a sales office environment.
• Strong verbal and written communication skills.
• Confident telephone manner with a customer-focused attitude.
• Proficiency with CRM systems and MS Office suite.
• Ability to prioritise tasks and stay organised.
• Able to work independently and as part of a team.

Responsibilities

• Handle inbound and outbound sales calls with professionalism and enthusiasm.
• Manage customer accounts and build strong relationships.
• Provide accurate product information and timely support to customers.
• Process and manage customer orders from quotation to completion.
• Maintain and update customer records in the CRM system.
• Collaborate with internal departments to resolve queries and ensure smooth communication.
• Support the sales team with administrative tasks and reporting.

Skills

Sales experience

Organisational skills

Communication skills

Telephone etiquette

CRM proficiency

Teamwork

Tools

MS Office

Job description

Dovetail HRS is seeking an Internal Sales Support to join our team in Newbury. This full-time role focuses on managing customer relationships, handling sales queries, and ensuring accurate order processing from quotation to completion.

The candidate will support the sales team, maintain CRM records, and collaborate with internal departments to deliver excellent service. A proactive, detail-oriented mindset is essential for success.