Internal Sales - 12M FTC

Rubix UKII; Oldbury; On-site; GBP 21,000 - 30,000; Full time

Job summary

Rubix UKII is seeking a proactive Sales Office professional to manage end-to-end customer interactions, from quotations to order delivery. The role emphasizes strong communication, product knowledge, and responsive service to a diverse client base.

You will work at our Plymouth location, supporting multiple industries with Rubix products and services, while following established processes and training to drive orders and customer satisfaction.

Qualifications

• Must have strong written and verbal communication skills.
• Positive can-do attitude and proactive approach.
• Ability to communicate effectively at all levels.
• Other administrative tasks involve MS Office use (Outlook/Excel).
• Experience in a sales environment is preferred.

Responsibilities

• Initiating, developing, and maintaining customer relationships.
• Establishing customer requirements.
• Utilisation of system workplaces for quotation and order delivery.
• Preparing and submitting customer quotations using Rubix references.
• Robust follow up of all quotations to win orders.
• Order processing and fulfilment.
• Providing basic technical support to customers on Rubix products/services.
• Introducing customers to new products/services.
• Conducting Golden Hour phone calls to customers with training guidance.

Skills

Communication

Interpersonal skills

Administrative skills

Sales experience

Industry knowledge

Tools

Outlook

Excel

Job description

The Role

• Temporary - 12 Month Fixed Term
• Full Time

At Rubix, our Sales Offices are the frontline of our business, where expert knowledge meets exceptional customer service. Acting as a vital hub between our customers, suppliers, and internal teams, the Sales Offices ensure the smooth delivery of products, engineering services, and solutions that keep industry moving. This centralised customer facing internal role will focus on delivering market leading levels of customer service to our client base, covering a wide range of industries and markets. You will assess and understand what the customer’s needs are and meet these using a curious mind set and a winning sales attitude. This will include the supply of quotations to customers and their conversion to orders all the way through to delivery, making sure the customer is always informed by using best practice and specifically designed business processes.
Location: Plymouth

About The Role

• Initiating, developing, and maintaining customer relationships.
• Establishing customer requirements.
• Utilisation of system workplaces for quotation and order delivery.
• Preparing and submitting customer quotations on push products and services by only using Rubix managed product references.
• Ensure a robust follow up of all quotations to handle objections and win the order.
• Order processing and fulfilment.
• Providing basic levels of technical support to customers on the products/services available from Rubix (Full training provided).
• Introducing customers to new products/services.
• Conducting powerful Golden Hour phone calls to customers using the training and direction provided.
• Providing market leading levels of customer service.

Key Skills, Experience & Requirements

• Strong written and verbal communication skills
• Positive 'can-do' attitude
• Ability to communicate effectively at all levels
• Administrative Skills - Confident and able to work with Microsoft packages such as outlook and excel
• Knowledge of a similar industry is preferable but not essential
• Experience within a sales environment preferred