Client Support Executive

Rubicon Recruitment Agency; Yeovil; On-site; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Healthcare insurance

Holiday entitlement: 23 days + 3 days

Training provided

Office environment

Job summary

Rubicon Recruitment Agency in Yeovil is seeking a Client Support Executive to ensure smooth client interactions and order processing. The role supports the sales team by managing diaries, quotes and orders, while delivering consistently high customer experiences from a busy office.

You will be trusted from day one, working with friendly client and growth teams. It’s an office-based role that values organisational skills and a warm, professional manner.

Qualifications

• Experience in a sales support, customer service or administration role, ideally within B2B sales, manufacturing or packaging.
• Confident using Microsoft 365, Excel and Google Sheets, with Business Central or Smartsheet a bonus.
• Excellent organisation and time management, with the ability to juggle and prioritise tasks.
• A warm, friendly phone manner and confidence handling queries and objections.
• Strong attention to detail, with great written and verbal communication.
• A positive, resilient, team-first attitude.

Responsibilities

• Coordinate customer and new business appointments for the Client and Growth teams.
• Manage diaries, emails, travel and correspondence for the Client Relations Manager.
• Process sales orders, raise purchase orders and set up new products and customers on the system.
• Source supplier quotes, mark them up and follow up with customers to help convert sales.
• Handle customer queries by phone, email and in person, keeping satisfaction high.
• Keep ERP, CRM and order records accurate and up to date.

Skills

Sales support experience

Customer service

Administration

Tools

Microsoft 365

Excel

Google Sheets

Business Central

Job description

Customer Service Executive - Yeovil - up to £35,000 per annum

You'll be the person a busy sales team genuinely can't do without, with a salary of up to £35,000.

As a Client Support Executive based in Yeovil, you'll keep diaries, quotes and orders running smoothly so every client gets a consistently great experience.

You'll be trusted from day one, working alongside friendly Client and Growth teams who really value your support.

This is a stable, office-based role where your organisation and warm manner make a real difference.

As a Client Support Executive, you will benefit from:

• Monday to Friday daytime hours, with a paid 1-hour lunch
• Some flexibility on start and finish times, plus occasional early Friday finishes
• 23 days holiday, plus 3 extra days at Christmas and bank holidays
• Healthcare insurance
• Full product, sales and call handling training
• A relaxed, supportive office environment with a close-knit team

As a Client Support Executive, your responsibilities will include:

• Coordinate customer and new business appointments for the Client and Growth teams
• Manage diaries, emails, travel and correspondence for the Client Relations Manager
• Process sales orders, raise purchase orders and set up new products and customers on the system
• Source supplier quotes, mark them up and follow up with customers to help convert sales
• Handle customer queries by phone, email and in person, keeping satisfaction high
• Keep ERP, CRM and order records accurate and up to date

As a Client Support Executive, your experience will include:

• Experience in a sales support, customer service or administration role, ideally within B2B sales, manufacturing or packaging
• Confident using Microsoft 365, Excel and Google Sheets, with Business Central or Smartsheet a bonus
• Excellent organisation and time management, with the ability to juggle and prioritise tasks
• A warm, friendly phone manner and confidence handling queries and objections
• Strong attention to detail, with great written and verbal communication
• A positive, resilient, team-first attitude

If you're looking for a stable, supportive role where your contribution is genuinely valued, this Client Support Executive role could be the one for you.

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.