Internal Sales

Courtney Smith; Nottingham; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Annual bonus

Monday - Friday

Full product training

Established team environment

Long-term career opportunity

Job summary

Courtney Smith is seeking an Internal Sales / Sales Support role in Nottingham. You will handle inbound sales enquiries, process customer orders, prepare quotations and provide product advice with technical support.

The role focuses on customer satisfaction and building strong relationships across the branch and wider sales team. Join an established independent merchant with a broad product portfolio across heating, plumbing, ventilation, air conditioning and renewables.

Qualifications

• Experience in sales or customer service.
• Strong communication and telephone skills.
• Customer-focused and commercially aware.

Responsibilities

• Handle inbound sales enquiries and process customer orders.
• Prepare and follow up quotations and provide product advice.
• Build strong customer relationships and support the branch and sales team.
• Develop knowledge across plumbing, heating, and building services products.

Skills

Sales experience

Job description

The Role

• Internal Sales / Sales Support
• Handling inbound sales enquiries
• Processing customer orders
• Preparing and following up quotations
• Providing product advice and technical support
• Managing customer requirements from enquiry through to order
• Building strong customer relationships
• Liaising with customers across the sector
• Working closely with the wider branch and sales team
• Developing knowledge across Plumbing & Heating and building services products
• Providing a high level of customer service

The Company

• Established independent merchant
• Strong presence within the commercial building services market
• Broad product portfolio covering heating, plumbing, ventilation, air conditioning and renewables
• Established customer base and branch network
• Excellent opportunity for career development and progression

The Person

• Previous sales, internal sales or customer service experience
• Confident communicating with customers
• Strong telephone and communication skills
• Customer-focused and commercially aware
• Organised and able to manage multiple enquiries
• Comfortable working within a busy sales environment
• Positive attitude with a willingness to learn and develop
• Good attention to detail
• Sales-driven and personable

Package

• Annual bonus
• Monday - Friday
• Full product training
• Established team environment
• Long-term career opportunity