Internal Sales

Smith Brothers Stores Ltd; Nottingham; On-site; GBP 22,000 - 29,000; Full time

Job summary

Smith Brothers Stores Ltd in Nottingham is seeking an Internal Sales representative to manage inbound sales inquiries, prepare quotations, process orders, and proactively follow up with customers to grow business.

The role emphasizes building strong relationships, providing product information and technical support, and coordinating with branches to ensure timely deliveries. You will also update records and seek upsell opportunities while contributing to branch targets.

Qualifications

• Strong communication with customers and colleagues.
• Proven Customer Service experience, building relationships and resolving issues.
• Demonstrated Sales ability, converting enquiries to orders and identifying upselling opportunities.
• Experience or exposure to Sales Management or Training activities, such as supporting team performance.
• Good numerical and IT skills, including CRM systems, order processing software, and Microsoft Office.

Responsibilities

• Handle inbound sales enquiries and prepare quotations.
• Process orders and follow up to secure growth.
• Maintain customer records and monitor stock availability.
• Coordinate with external sales, purchasing and logistics for timely deliveries.
• Support new team members and promote SBS’s service standards and brand values.

Skills

Strong communication

Customer service

Sales ability

Sales management training

Numerical skills

IT skills

Product knowledge (plumbing/HVAC)

Collaborative work in branch

Internal sales/trade counter exp

Tools

CRM systems

Order processing software

Microsoft Office

Job description

Company Description

Smith Brothers Stores Ltd (SBS) is one of the UK’s oldest and largest independent merchants serving the commercial and industrial mechanical services sector. The company specializes in the distribution of pipework, valves, air conditioning products, and associated fittings, supported by strong supplier relationships and excellent branch stock levels. With branches across England, Wales, and Scotland and a Head Office in Blaby, Leicester, SBS is committed to reliable service and competitive pricing. The business has grown significantly through investment in branch expansion and product range development, achieving annual turnover of over £150 million. SBS focuses on sustainable growth and developing its people to continually exceed customer expectations.

Role Description

The Internal Sales role is a full-time, on-site position based at the Nottingham branch. The role involves handling inbound sales enquiries, preparing quotations, processing orders, and proactively following up with customers to secure and grow business. The Internal Sales team member will build and maintain strong customer relationships, provide product information and technical support where appropriate, and coordinate with external sales, purchasing, and logistics to ensure timely deliveries. Daily responsibilities include updating customer records, monitoring stock availability, identifying upselling or cross-selling opportunities, and contributing to branch sales targets. The role also includes supporting new team members through knowledge sharing and promoting SBS’s service standards and brand values.

Qualifications

• Strong Communication skills, including clear verbal and written interaction with customers and colleagues.


• Proven Customer Service experience, with a focus on building relationships and resolving issues effectively.


• Demonstrated Sales ability, including converting enquiries to orders and identifying upselling or cross-selling opportunities.


• Experience or exposure to Sales Management or Training activities, such as supporting team performance or sharing best practices.


• Good numerical and IT skills, including use of CRM systems, order processing software, and Microsoft Office.


• Knowledge of plumbing, HVAC, or mechanical services products is advantageous but not essential; willingness to learn is key.


• Ability to work collaboratively in a branch environment, manage multiple tasks, and meet deadlines.


• Previous experience in an internal sales or trade counter role within a merchant or distribution setting is beneficial.