Internal Salesperson

BSS LSE Region; Colchester; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Bonus potential

Company pension

Staff discounts

Job summary

BSS LSE Region is seeking a proactive Internal Sales Person to join our busy branch sales team in Colchester. You will engage with customers via phone and email, process orders efficiently, and develop relationships to drive recurring business.

You will be part of a fast-paced environment with focus on accuracy, collaboration with suppliers, and growth. Training will be provided to those with the right sales mindset and customer focus.

Qualifications

• Experience in a phone-based sales or customer service role.
• Strong organisational and detail-oriented approach.
• Good numerical and computer skills for processing orders.

Responsibilities

• Build rapport with customers over the phone and email.
• Process orders accurately and coordinate with internal teams and suppliers.
• Focus on growing existing accounts without cold calling.
• Identify and develop new accounts to expand branch sales.
• Uphold a safety-first culture across all activities.

Skills

Phone sales

Customer service

Organised

Numerical skills

IT/computer skills

Team player

Tools

CRM system

Job description

Working Hours: Monday to Friday

We are BSS. With over 110 years of heritage, we are the UK’s leading distributor of heating, pipeline, process, and mechanical services equipment. As a proud part of Travis Perkins plc., the UK’s largest distributor of building materials, we provide an unrivalled service from over 2,000 outlets nationwide. We combine technical expertise with a massive scale to ensure our 28,000 colleagues can give customers the products they need, with the smile they deserve. Get to know us at https://www.bssindustrial.co.uk/about-us

What’s it like to be a BSS Internal Sales Person? In this role, you’ll work within our busy branch sales team, dealing directly with customers to maximise sales at every opportunity. This is a fast-paced, relationship-driven position where you’ll help us expand our customer base by identifying and developing new accounts. You aren't just taking orders; you are building the partnerships that keep the industry moving.

• Relationship Builder: Most of our customers are regulars. You’ll develop friendly, professional rapport over the phone and via email to ensure they keep coming back to us.
• Order Champion: You’ll handle customer orders and enquiries with speed and accuracy, coordinating with the wider team and suppliers to ensure every transaction is smooth—making sure orders are delivered on time and in full.
• No Cold Calling: You will be working in a busy, proactive sales office environment focusing on quality leads and existing relationships—there is no cold calling involved.
• Sales Growth: You'll be self-motivated to expand our reach, helping to identify and develop new accounts to grow the branch's success.
• Safety First: You’ll champion our non-negotiable safety culture across every element of the role. Safety first, always.

Do you have what it takes? We are looking for someone who is self-motivated, enthusiastic, and highly organised. While product knowledge is a massive plus, we’ll provide full training if you have the right sales-focused mindset.

• You’re a Communicator: Ideally, you have experience in a phone-based sales or customer service role and know how to build trust with a diverse range of people.
• You’re Organised: You can manage a busy inbox and a ringing phone while maintaining sharp attention to detail.
• You’re Tech-Savvy: You have good numerical and computer skills, essential for processing orders accurately and navigating our systems.
• You’re an Energetic Team Player: You’re focused on hitting goals and eager to contribute to the success of the branch.

What’s in it for you?

• Make your job a journey – Huge opportunities for career growth, including leadership training and development programmes across the Travis Perkins Group.
• Competitive salary – With bonus earning potential! We achieve together, so we earn together too.
• Enhanced pension scheme – Prepare for your future with matched contributions up to 10% (Conditions apply).
• Group-wide discounts – 20% off at Toolstation, Travis Perkins, and wider savings across the group.
• Sociable hours – Protect your “me time” with sociable daytime hours and no evenings.
• Fit for success – Health & Wellbeing support, including DigiCare, Cycle to Work, and our Wellbeing Centre.
• ShareSave – Own a piece of our success by investing in our group shares.

What about our culture? Every day, we work together, giving our best to be the best. We’re driven to remain a truly inclusive employer where you can thrive as your authentic self. We pride ourselves on being a great place to work—it's why we’ve been voted one of the UK’s Top Employers every year since 2010.

You be you, it makes us, us.

We reserve the right to cancel or close this vacancy without notice or reason, and prior to the expiry date.