Internal-Only Front Desk & Workplace Support Coordinator

ISS Facility Services; Stevenage; On-site; GBP 22,000 - 26,000; Full time

Job summary

ISS Facility Services in the United Kingdom is seeking a friendly and professional Receptionist & Support Services Coordinator to be the welcoming face of our workplace. You will manage front-of-house reception, answer enquiries, coordinate visitor management, and support day-to-day office operations to ensure a smooth, professional experience for visitors and staff.

Reporting to the Workplace Manager, you will handle messages, sign-ins, post, and assist with building operations and contractor

Qualifications

• Previous experience in a receptionist/front-of-house role.
• Excellent verbal and written communication skills.
• Professional and confident approach when interacting with visitors and stakeholders.
• Excellent organisational skills and ability to manage competing priorities.
• Calm and professional in a busy environment.
• Good IT skills and experience using office systems including Microsoft Office.

Responsibilities

• Act as the first point of contact for visitors, customers, and colleagues.
• Welcome guests with a professional, friendly, and efficient reception service.
• Answer incoming telephone calls, manage enquiries, and direct calls appropriately.
• Take messages and coordinate follow-up actions.
• Manage visitor sign-in and sign-out procedures and maintain accurate records.
• Ensure reception areas are clean, professional, and well-presented.
• Assist with office supply ordering and maintenance of reception equipment.
• Monitor and process incoming and outgoing post.
• Assist with building operations, security procedures, and contractor coordination.
• Deliver exceptional customer service and proactively resolve queries and issues.

Skills

Reception experience

Communication skills

Organisational skills

IT skills

Team player

Tools

Microsoft Office

Job description

ISS Facility Services in the United Kingdom is seeking a friendly and professional Receptionist & Support Services Coordinator to be the welcoming face of our workplace. You will manage front-of-house reception, answer enquiries, coordinate visitor management, and support day-to-day office operations to ensure a smooth, professional experience for visitors and staff.

Reporting to the Workplace Manager, you will handle messages, sign-ins, post, and assist with building operations and contractor