Guest Experience & Front Desk Coordinator

SPS; United Kingdom; On-site; GBP 26,000 - 34,000; Full time

Job summary

SPS invites applications for a Guest Services Coordinator in the United Kingdom. The role focuses on delivering a warm, professional welcome to guests and colleagues, blending hospitality with security awareness and close collaboration with the Workplace Experience team.

Key responsibilities include greeting guests, managing regional reception, coordinating meetings and events, supporting security protocols, and ensuring seamless guest experiences across sites.

Qualifications

• Experience in workplace services, hospitality, front-of-house, or facilities roles.
• Excellent customer service and communication skills, confident with all stakeholder levels.
• Skilled in Microsoft Teams, MS Office, ServiceNow, EMS, and workplace technologies.
• Confident supporting AV, IT peripherals, and office equipment.
• Well-organised, adaptable, and able to handle both planned and reactive tasks.
• Calm, responsive, and solutions-driven when dealing with incidents or queries.

Responsibilities

• Greet guests and staff warmly, creating a polished first impression.
• Provide reception services and coordinate with landlord teams in regional offices.
• Deliver concierge-style service with knowledge of office spaces and local area.
• Anticipate needs, resolve issues promptly, and exceed customer expectations.
• Support security protocols including access control, badge hosting, and tailgating prevention.
• Coordinate and monitor meeting room and event bookings; maximise room utilisation.
• Liaise with central events teams on multi-site events; assist with hospitality for client meetings.

Skills

Front-of-house experience

Customer service excellence

Communication skills

AV & IT support confidence

Office software proficiency

Organisational skills

Problem solving

Tools

Microsoft Teams

MS Office

ServiceNow

EMS

Workplace technologies

Job description

SPS invites applications for a Guest Services Coordinator in the United Kingdom. The role focuses on delivering a warm, professional welcome to guests and colleagues, blending hospitality with security awareness and close collaboration with the Workplace Experience team.

Key responsibilities include greeting guests, managing regional reception, coordinating meetings and events, supporting security protocols, and ensuring seamless guest experiences across sites.