Support Services

ISS Facility Services; Stevenage; On-site; GBP 22,000 - 26,000; Full time

Job summary

ISS Facility Services in the United Kingdom is seeking a friendly and professional Receptionist & Support Services Coordinator to be the welcoming face of our workplace. You will manage front-of-house reception, answer enquiries, coordinate visitor management, and support day-to-day office operations to ensure a smooth, professional experience for visitors and staff.

Reporting to the Workplace Manager, you will handle messages, sign-ins, post, and assist with building operations and contractor

Qualifications

• Previous experience in a receptionist/front-of-house role.
• Excellent verbal and written communication skills.
• Professional and confident approach when interacting with visitors and stakeholders.
• Excellent organisational skills and ability to manage competing priorities.
• Calm and professional in a busy environment.
• Good IT skills and experience using office systems including Microsoft Office.

Responsibilities

• Act as the first point of contact for visitors, customers, and colleagues.
• Welcome guests with a professional, friendly, and efficient reception service.
• Answer incoming telephone calls, manage enquiries, and direct calls appropriately.
• Take messages and coordinate follow-up actions.
• Manage visitor sign-in and sign-out procedures and maintain accurate records.
• Ensure reception areas are clean, professional, and well-presented.
• Assist with office supply ordering and maintenance of reception equipment.
• Monitor and process incoming and outgoing post.
• Assist with building operations, security procedures, and contractor coordination.
• Deliver exceptional customer service and proactively resolve queries and issues.

Skills

Reception experience

Communication skills

Organisational skills

IT skills

Team player

Tools

Microsoft Office

Job description

This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time. We are looking for a friendly, professional, and customer-focused Receptionist & Support Services Coordinator to be the welcoming face of our workplace. This is an excellent opportunity for someone who enjoys interacting with people, delivering exceptional customer service, and supporting the smooth day-to-day operation of a busy office environment., Reporting to the Workplace Manager, you will be responsible for managing front-of-house reception services, handling enquiries, coordinating visitor management processes, and supporting workplace operations. You will ensure visitors and callers receive a professional and welcoming experience while maintaining accurate records and supporting building administration activities.

Key Responsibilities

• Act as the first point of contact for visitors, customers, and colleagues.
• Welcome guests and provide a professional, friendly, and efficient reception service.
• Answer incoming telephone calls, manage enquiries, and direct calls appropriately.
• Take messages and coordinate follow-up actions when required.
• Manage visitor sign-in and sign-out procedures and maintain accurate visitor records.
• Ensure reception and front-of-house areas are clean, professional, and well-presented.
• Assist with office supply ordering and the maintenance of reception equipment.
• Monitor and process incoming and outgoing post.
• Assist with building operations, security procedures, compliance activities, and contractor coordination.
• Deliver exceptional customer service and proactively resolve queries and issues where possible.

Qualifications

• Previous experience in a receptionist, front-of-house, customer service, or workplace support role.
• Excellent verbal and written communication skills.
• Professional and confident approach when interacting with visitors and stakeholders.
• Excellent organisational skills with the ability to manage competing priorities.
• Ability to remain calm and professional in a busy environment.
• Good IT skills and experience using office systems and Microsoft Office applications.
• Ability to work independently and as part of a wider team.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

#Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.