Internal Account Manager

Confidential; King's Lynn; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Private health insurance

25 days holiday

Bank holidays

Job summary

Confidential is seeking an Internal Account Manager/Client Support to nurture and expand relationships across a UK mid-market to enterprise health and social care client base. The role involves addressing urgent client issues, managing vendor relationships, and coordinating quotes to advise on IT products and services.

The position is predominantly home-based with one day a week in the Kings Lynn offices and occasional travel to client sites.

Qualifications

• Experience in client relationship management.
• Vendor management experience.
• Ability to coordinate quotes and advise on IT products.

Responsibilities

• Manage client relationships within the customer base.
• Respond to urgent client issues quickly.
• Coordinate with vendors/partners to support client needs.

Skills

Client relationship management

Vendor management

Quoting support

IT products knowledge

Tools

CRM system

Quoting tools

Job description

Company - IT Managed Services Provider (for health and social care)

Role - Internal Account Manager / Client Support

Location - 1 day a week in Kings Lynn offices, home 4 days

Package - £45,000 salary, private health insurance, 25 days holiday plus bank holidays

The opportunity is to join a leading IT Managed Services Provider in the mid-market and enterprise health and social care space.

The business supports these organisations across the UK with their largest client being 4,000 users across 60 sites.

The role is Internal Account Manager, to look after and manage the client relationships within their customer base.

The role will involve responding to urgent client issues quickly, and managing vendor relationships/speaking with vendors/partners to support client needs/requests.

You will also need to be able to pull together quotes (although someone else will do the actual quoting) and offer advice to clients re IT products and services where required.

The basic salary is up to £45,000. The role is largely home based (going into the Kings Lynn offices once a week), with some occasional travel to client sites to meet customers.

This is a non-commissioned, non-sales role. It is relationship management rather than sales.