Internal Account Manager

Ultimaze Ltd trading as TSR Select; King's Lynn; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Private health insurance

25 days holiday + bank holidays

Job summary

Ultimaze Ltd trading as TSR Select is seeking an Internal Account Manager to look after and nurture client relationships within their health and social care IT environment. The role blends home-based work with a weekly visit to the Kings Lynn office.

You'll respond quickly to urgent client issues, manage vendor relationships, and support customers with IT product guidance. You may assist with quotes, though quoting is done by another team, and the role is non-sales and relationship-focused.

Qualifications

• Experience managing client relationships in IT services.
• Ability to coordinate with vendors and internal teams.
• Comfort advising clients on IT products and services.

Responsibilities

• Manage and nurture client relationships across the base.
• Respond promptly to urgent client issues and inquiries.
• Liaise with vendors/partners to support client needs.
• Pull together quotes and provide guidance on IT solutions.

Skills

Client relationship management

Vendor liaison

IT product advisory

Tools

Quotes preparation

Job description

Company - IT Managed Services Provider (for health and social care)

Role - Internal Account Manager / Client Support

Location - 1 day a week in Kings Lynn offices, home 4 days

Package - £45,000 salary, private health insurance, 25 days holiday plus bank holidays

The opportunity is to join a leading IT Managed Services Provider in the mid-market and enterprise health and social care space.

The business supports these organisations across the UK with their largest client being 4,000 users across 60 sites.

The role is Internal Account Manager, to look after and manage the client relationships within their customer base.

The role will involve responding to urgent client issues quickly, and managing vendor relationships/speaking with vendors/partners to support client needs/requests.

You will also need to be able to pull together quotes (although someone else will do the actual quoting) and offer advice to clients re IT products and services where required.

The basic salary is up to £45,000. The role is largely home based (going into the Kings Lynn offices once a week), with some occasional travel to client sites to meet customers.

This is a non-commissioned, non-sales role. It is relationship management rather than sales.