Internal Account Manager

ACS Staffing Solutions; St. Neots; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Healthcare cash plan

Group life assurance

Pension scheme contributions

Volunteering time off

Employee discounts portal

24/7 Employee Assistance Programme

Payroll Giving

Wellbeing support

Long Service Awards

Job summary

ACS Staffing Solutions is seeking an experienced Internal Sales Account Manager in St Neots. You will develop customer relationships, identify new opportunities, and grow existing accounts from an internal position alongside an external sales colleague.

The role combines account management with proactive business development and solution selling. You’ll own a geographic customer base, work toward revenue and gross profit targets, and negotiate pricing to stay competitive while expanding

Qualifications

• 3+ years of outbound telephone-based sales experience.
• B2B account management experience with a proven sales track record.
• Ability to meet and exceed sales targets and revenue goals.
• Strong relationship-building and customer-management skills.
• Confident negotiation and closing skills.
• Experience cross-selling and upselling.
• Good commercial awareness and results-driven approach.
• Experience using CRM systems to manage sales activity and opportunities.
• Strong organisational skills and ability to self-manage.
• Good IT skills and independence while contributing to a team.

Responsibilities

• Manage and develop a portfolio of existing customer accounts.
• Build strong relationships and identify opportunities to increase account spend.
• Generate new business through proactive outbound calls.
• Cross-sell and upsell products and complete solutions.
• Follow up leads from marketing activity and produce quotations.
• Work toward monthly revenue, gross profit and activity targets.
• Negotiate pricing to remain competitive and secure business.
• Identify customer requirements and recommend solutions.
• Maintain accurate sales data in the CRM.
• Collaborate with external sales colleagues to maximise territory opportunities.

Skills

Outbound sales

B2B account management

Sales targets

Relationship building

Negotiation

Cross-selling

Commercial awareness

CRM usage

Independent work

Organisational skills

Tools

CRM systems

Job description

Internal Sales Account Manager

Location: St Neots

Hours: Monday - Friday full time

Salary: £28,000 plus comms OTE £44,000

Are you an experienced Internal Sales Account Manager who enjoys developing customer relationships, identifying new opportunities and growing existing accounts?

We're recruiting for an established business in St Neots looking for a commercially driven sales professional to join its internal sales team. You'll take ownership of a geographical customer base, working closely with an external sales representative to develop accounts, generate new opportunities and achieve revenue and gross profit targets.

This is a proactive sales role combining account management, outbound business development and technical solution selling, making it ideal for someone who enjoys building long-term customer relationships while still being motivated by targets and new business.

What you'll be doing

• Managing and developing a portfolio of existing customer accounts
• Building strong relationships and identifying opportunities to increase account spend
• Generating new business through proactive outbound calls
• Cross-selling and upselling products and complete solutions
• Following up leads generated through marketing activity
• Producing quotations and following opportunities through to completion
• Working towards monthly revenue, gross profit and sales activity targets
• Negotiating pricing to remain competitive and secure business
• Identifying customer requirements and recommending appropriate solutions
• Gathering competitor pricing and market information
• Maintaining accurate sales opportunities, customer information and activity on the CRM
• Working closely with external sales colleagues to maximise opportunities across your territory
• Occasionally negotiating with suppliers to secure competitive pricing
• Attending sales meetings and providing regular updates on activity, opportunities and performance

About you

We're looking for someone who is confident on the phone, commercially minded and comfortable taking ownership of their own customer base.

Ideally, you'll have:

• Around 3+ years' experience in outbound telephone-based sales
• Previous B2B account management experience
• A proven track record of achieving sales targets
• Strong relationship-building and customer management skills
• Confident negotiation and closing skills
• Experience identifying opportunities to cross-sell and upsell
• Good commercial awareness and a results-driven approach
• Experience using CRM systems to manage sales activity and opportunities
• Strong organisation and the ability to manage your own workload
• Good IT skills
• The ability to work independently while contributing to a wider sales team

What's in it for you?

• 25 days holiday a year with the ability to flex up to 5 days
• The option of a healthcare cash plan and group life assurance
• Auto-enrolment in our pension scheme 5% employer contributions
• Paid time off for our Volunteering scheme
• Employee Discounts Portal
• Access to a 24/7 Employee Assistance Programme
• Payroll Giving options with Company Contributions
• Wellbeing support including App and Hub
• Enhanced Maternity/Paternity Leave
• Long Service Awards and value-based awards