Internal Account Manager

Universal Business Team; Cambridgeshire and Peterborough; On-site; GBP 40,000 - 45,000; Full time

Job summary

Universal Business Team is seeking a Senior Internal Account Manager in Kimbolton (near Peterborough) to manage and grow a portfolio of Platinum accounts. You will act as a trusted commercial partner, delivering outstanding service while uncovering opportunities to increase revenue across established customer relationships.

The role offers a salary of 40,000–45,000 (DOE), regular office hours, and a stable, growing family-owned environment within the packaging and ecommerce support sector.

Qualifications

• Proven track record in B2B sales or account management.
• Strong negotiation and commercial awareness.
• Ability to analyze sales data and identify growth opportunities.
• Excellent communication and relationship-building skills.
• Proactive, organised, and customer-focused approach to account management.
• Experience managing high-value client portfolios.

Responsibilities

• Develop and grow revenue across an assigned portfolio of key accounts.
• Identify opportunities to upsell, cross-sell, and introduce additional product lines.
• Act as the main contact for client enquiries, service issues, and commercial discussions.
• Conduct regular account reviews to strengthen relationships and retention.
• Analyze purchasing patterns and data to forecast sales activity and growth opportunities.
• Collaborate with field sales, logistics, customer service, and marketing teams to deliver outcomes.
• Maintain accurate customer records and pipeline activity in the CRM.

Job description

Senior Internal Account Manager

Location: Kimbolton, (near Peterborough)

Office Hours: Monday to Friday 08:30am - 5:00pm

Salary: 40,000 - 45,000 (DOE)

Are you a relationship-driven account manager who enjoys growing existing customer accounts and uncovering new commercial opportunities? Do you thrive on combining customer service excellence with strategic sales growth in a fast-paced B2B environment?

If this sounds like you, a leading supplier within the packaging and ecommerce support sector is looking for a Senior Internal Account Manager to join their growing team and take ownership of a portfolio of high-value customer accounts.

About the Company

Our client is a well-established, family-owned business with over 20 years of success supplying packaging solutions, machinery, PPE, and related products to ecommerce retailers, wholesalers, manufacturers, and distribution businesses. They work with major brands and large-scale supply chains, operating in a thriving and essential industry sector, and has ambitious plans to double its turnover over the next five years, making this an exciting time to join their journey.

What's the Role About?

As the Senior Internal Account Manager, you'll take responsibility for managing and developing a portfolio of Platinum accounts, representing some of the company's largest-spending customers. You'll become a trusted commercial partner, ensuring exceptional service while identifying opportunities to increase revenue and strengthen long-term relationships.

Key Responsibilities

• Develop and grow revenue across an assigned portfolio of key accounts.
• Identify opportunities to upsell, cross-sell, and introduce additional product lines.
• Act as the main contact for client enquiries, service issues, and commercial discussions.
• Conduct regular account reviews to strengthen customer relationships and retention.
• Analyse purchasing patterns and customer data to forecast sales activity and identify growth opportunities.
• Work closely with field sales, logistics, customer service, and marketing teams to deliver outstanding customer outcomes.
• Maintain accurate customer records, pipeline activity, and performance reporting through HubSpot CRM

Requirements

About You

• Previous experience in B2B sales, internal sales, account management, or customer relationship management.
• A proven track record of developing existing customer accounts and increasing revenue.
• Strong negotiation skills and commercial awareness.
• The ability to analyse sales data and identify growth opportunities.
• Excellent communication and relationship-building capabilities.
• A proactive, organised, and customer-focused approach to account management

Benefits

What's in it for You?

• Join a stable, profitable, and self-funded business with strong long-term growth plans.
• Manage established, high-value customer accounts with significant earning potential.
• Be part of a close-knit, supportive, family-owned culture.
• Work within a growing sector that supports major retail, ecommerce, and distribution businesses.
• Have a genuine opportunity to influence account growth and contribute to the company's ambitious expansion plans

IND25