Internal Account Manager

Exclusive Networks; Alton; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Holiday entitlement

Birthday off

Pension scheme

Beer Fridays

Cycle to work

Gym membership

Free parking

Parental leave

Job summary

Exclusive Networks seeks an Internal Account Manager to act as the single contact for a portfolio of major accounts. You will issue quotations within SLA times, answer queries, and look for opportunities to increase deal size.

Responsibilities include handling high-level customer service, processing purchase orders, supporting renewals, and assisting the external sales team. A strong understanding of CRM and relationship management is essential.

Qualifications

• Experience in sales/account management and customer service.
• Ability to generate quotes and process sales orders.
• Strong communication and organisational skills.

Responsibilities

• Provide quotations within SLA and process purchase orders.
• Maintain CRM with accurate opportunity status and follow-ups.
• Support renewals with upsell/cross-sell opportunities.
• Coordinate with external sales team to ensure smooth deal flow.
• Drive attendance to Exclusive Networks events and webinars.

Skills

Sales account management

Customer service

Quoting

Sales orders

Job description

Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

Our Benefits Include

• 24 days holiday plus Bank holidays, increasing with service up to 30 days and we want you to take them
• Your birthday off
• Pay care scheme
• 5% Matched pension scheme
• Beer fridge Friday and quarterly social events
• Cycle to work scheme
• Free Gym membership
• Free parking
• Enhanced maternity and paternity leave and more

DUTIES AND RESPONSIBILITIES

About the role

We are looking for an Internal Account Manager who will provide a single point of contact for a list of accounts. Tasks include providing quotations within set SLA times, assisting with queries, looking for opportunities to maximise deal size.

As The Internal Account Manager You Will

• Provide a high level of customer service to Major Accounts as an internal resource dedicated resource issuing Quotations and processing Purchase orders as well as completing administrative tasks as and when necessary. (i.e. Loans, Deal Registration, deliveries/logistics).
• Drive attendance to Exclusive Networks event/webinars.
• Ensure that the CRM database in up to date with the correct Opportunity status etc.
• Assist and manage renewals business with a view to upsell and cross sell
• To provide support (both administrative & sales) to allocated external sales team member(s) with the end goal of helping to exceed targets and widen the range of Exclusive Networks services and solutions offered to customers.
• To own and manage the internal sales operational cycle by liaising with the key stakeholders on behalf of the account manager, in order to ensure smooth running of the sales cycle from preparation to deal completion.

QUALIFICATIONS AND EXPERIENCE

About you

The Ideal Internal Account Manager

• Responsive and efficient
• Strong communication skills, with good telephone manner
• Commercially aware
• Attention to detail with good administrative skills
• Ability to learn quickly
• Holds strong relationships both internally and externally
• Takes responsibility for personal development with a strong desire to work to and surpass targets
• Knowledge of Microsoft Office (Excel & Word)
• To develop and maintain strong customer and supplier relationships that enhances and promotes the sales of Exclusive Networks portfolio

WHO ARE EXCLUSIVE NETWORKS?

Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

Good Luck !

Desired Skills And Experience

Sales Account Management Customer service Quoting Sales Orders