Sales Administrator

exclusivenetworks; Alton; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

24 days holiday plus Bank holidays

Your birthday off

10% company Bonus scheme

Hybrid Working

Free Gym Membership

Ongoing learning and development

Health care scheme

5% Matched pension scheme

Beer fridge Friday and quarterly社cial…

Cycle to work scheme

Free parking

Enhanced maternity and paternity leave

Job summary

Exclusive Networks is seeking a personable Sales Administrator/Renewals Specialist to join our Account Management team in Alton, Hampshire. You will support Major Accounts by issuing quotations, handling queries, and processing orders to boost margins month over month.

The role emphasizes renewals management, vendor ownership, and collaboration with external sales teams to explore upsell opportunities, all while delivering excellent service and maintaining strong relationships with customers and

Qualifications

• Personable with ability to build strong relationships internally and externally.
• Experience in Customer Service and Administration or Sales Administration.
• Responsive and efficient with strong communication skills and telephone manner.
• Commercially aware with attention to detail and admin skills.
• Keen to learn, develop, and work to exceed targets.
• Proficient in Microsoft Office (Excel & Word).
• Knowledge of IT Industry and familiarity with vendors is advantageous.
• Experience using a CRM system.

Responsibilities

• Manage renewals contracts with high accuracy and quick quotations/orders.
• Be the go-to expert for a set of vendors, managing quotes and orders.
• Support external sales team members in renewing contracts and upsell opportunities.
• Own the Renewals operational cycle and coordinate with stakeholders for smooth sales flow.
• Provide excellent customer service, maintaining relationships with customers and suppliers to promote Exclusive Networks portfolio.
• Stay updated on vendor product knowledge, pricing, and features.
• Work towards financial targets and KPIs to increase margins and sales.

Skills

Personable

Customer Service

Administration

Sales Administration

Responsive Communication

Commercial Awareness

Targets Orientation

Microsoft Office

CRM System

Tools

Excel

Word

CRM System

Job description

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.

Our benefits include:

• 24 days holiday plus Bank holidays, increasing with service
• Your birthday off
• 10% company Bonus scheme
• Hybrid Working
• Free Gym Membership
• Ongoing learning and development
• Health care scheme
• 5% Matched pension scheme
• Beer fridge Friday and quarterly social events
• Cycle to work scheme
• Free parking
• Enhanced maternity and paternity leave and more...

DUTIES AND RESPONSIBILITIES | About the role

We are looking for a personable and process driven Sales Administrator/ Renewals Specialist, to join our dynamic and versatile Account Management Team based in Alton, Hampshire. You will provide administrative support to our Major Accounts, tasks include providing quotations within set SLA times, assisting with queries, raising and processing orders and increasing margins gained from these accounts month on month .

As the Sales Administrator, you will:

• Manage renewals contracts, proving high level of accuracy and fast turnarounds for quotations and processing orders.
• Become the go to expert for a set of vendors, managing the quote and order process
• Provide sales administration support to external sales team member(s), renewing contracts and exploring upsell opportunities
• Own and manage the Renewals operational cycle, liaise with the key stakeholders ensuring smooth running of the sales cycle, from preparation to deal completion.
• Provide the highest level of Customer Service, developing and maintaining strong customer and supplier relationships, that enhances and promotes the sales of Exclusive Networks portfolio
• Understand a diverse range of vendor products ensuring that knowledge of features and pricing is up to date.
• Work to a financial target as well as KPI's geared towards a high level of accuracy and turn around time , increase the products brought through the client base and thus increasing gross margin.

QUALIFICATIONS AND EXPERIENCE | About you

The ideal Sales Administrator:

• Be personable with the ability to develop strong and lasting relationships, both internally and externally.
• Previous Customer Service and Administration or Sales Administration experience
• Responsive and efficient with strong communication skills and a good telephone manner
• Be commercially aware with strong attention to detail and administration skills
• Be keen to learn and develop with a strong desire to work to and surpass targets
• Knowledge of Microsoft Office (Excel & Word)
• Ability to problem solve, identifying a client's needs and respond accordingly
• Knowledge of IT Industry - knowledge of our vendors would be excellent
• Experience using a CRM system

WHO IS EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

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