Internal Account Manager

Crem Recruitment; Newmarket; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

31 days holiday

Holiday buy/sell

Free Lunch Friday

Regular BBQs

Dress Down Friday

Mon-Fri 8:30am - 5:00pm

Job summary

Crem Recruitment is seeking a dynamic Internal Account Manager to join a growing team, delivering excellent customer service and supporting external sales growth. The role focuses on account management and efficient sales administration.

You will handle orders, quotes, literature requests, maintain key accounts, and liaise with Purchasing, Accounts and Logistics to fulfil customer requirements. A proactive, detail‑oriented team player with MS Office and CRM experience will thrive in this varied,

Qualifications

• Experience in customer service and account management.
• Ability to process orders, quotes and literature requests.
• Liaise with Purchasing, Accounts and Logistics to fulfil customer requirements.

Responsibilities

• Handle incoming sales enquiries and orders by phone and email.
• Process orders, quotes and web orders.
• Manage key accounts as internal contact and monitor activity.
• Coordinate with Purchasing, Accounts and Logistics to fulfil customer requirements.
• Process literature and sample requests and arrange purchase orders.
• Handle customer returns and pricing adjustments to maintain GP.
• Identify process improvements to increase productivity.

Skills

Customer communication

Attention to detail

Communication skills

Time management

Self-motivated

Team player

Customer-focused

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

Our client is looking for a dynamic Internal Account Manager to join their team delivering exceptional customer service and supporting the growth generated by the external sales team.

The purpose of the role is to provide exceptional customer service, account management and efficient sales administration.

Duties

• Taking incoming sales enquiries and orders.
• Processing sales orders and quotes.
• Managing the sales inbox and processing emailed sales orders and enquiries.
• Processing literature and sample requests.
• Managing key accounts as the internal contact and monitoring account activity.
• Liaising with Purchasing, Accounts and Logistics teams to fulfil customer requirements.
• Processing web sales orders.
• Obtaining quotes from suppliers for special and bespoke products.
• Arranging purchase orders.
• Completing sales order administration from the previous day.
• Processing customer goods returns.
• Implementing price increases as required to maintain and grow GP.
• Looking for ways to improve processes and increase productivity within the team.

Skills & Attributes

• Ability to interact confidently with customers by telephone and email.
• Excellent attention to detail.
• Good communication skills.
• Positive, can-do attitude.
• Self-motivated and reliable.
• Strong team player.
• Good time-management skills.
• Customer-focused approach.
• Working knowledge of Microsoft Office and CRM systems.

Benefits

• 31 days' holiday including Bank Holidays
• Holiday buy/sell scheme - up to 3 additional days
• Free Lunch Friday
• Regular celebratory BBQs
• Dress Down Friday
• Monday to Friday working hours, 8:30am - 5:00pm

This is an excellent opportunity for a customer-focused individual to join a growing business in a varied role combining customer service, account management and sales administration.