Internal Account Associate

Jobtailor; Carlisle; On-site; GBP 35,000 - 52,000; Full time

Job summary

Jobtailor in Carlisle is seeking a proactive Sales/BD professional to drive revenue for trade customers, with a focus on local opportunities. You will support AW/Carlisle Brass customers, generate new business, prepare quotations and build lasting relationships.

You'll work with the internal team, travel to larger accounts, and contribute to sales plans while managing remote colleagues across the territory.

Qualifications

• Proven experience in sales or business development with a customer focus.
• Strong commercial awareness with a focus on sales and margin growth.
• Experience developing customer relationships and identifying new business opportunities.
• Ability to manage competing priorities, take initiative and work proactively.

Responsibilities

• Target trade customers locally to drive sales performance.
• Assist AW customers and queries, opening opportunities via hot and cold leads.
• Support external sales team with quotations and specifications.
• Deliver exceptional service to help reach sales goals.
• Build and maintain strong customer relationships.
• Coordinate with sales and supply chain to plan demand patterns.

Skills

Sales experience

Business development

Account management

CRM systems

MS Office

Team player

Remote collaboration

Tools

CRM systems

Microsoft Office

Job description

Responsibilities

• Being internally based, you will primarily target trade customers, particularly those local to us, to drive sales performance.
• You will assist with Alexander & Wilks (AW) customers and queries, targeting new opportunities through both hot and cold leads.
• Supporting our external sales team with quotations, specifications and other appropriate tasks.
• Contributing to the achievement of our business sales goals by delivering exceptional service in everything you do.
• Understanding customer needs and requirements whilst building, maintaining and retaining business relationships.
• Liaising with the sales and supply chain teams when required to ensure that demand patterns are planned for and understood.
• Furthermore, taking a confident lead in the development of new products and specials alongside the Head of Sales.
• Seeking new business opportunities, driving revenue growth, and providing quotations and enquiry responses promptly.
• Delivering exceptional service and achieving sales during periods of peak and challenging trading.
• Always working to upsell and identify ways of creating further value for the customer.
• Developing and communicating with customers to generate excitement and commitment, driving sales and the promotion of Alexander & Wilks/Carlisle Brass products.
• Contributing to the development and implementation of sales action plans, ensuring effective remote management of designated territories.
• Travelling on joint visits to larger accounts to showcase products and speak confidently about what else we could offer.
• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Achieving profitable business development results by actively seeking new business opportunities.
• Building a database of potential, targeted customers and developing a plan of action from initial contact through to first meeting and first sale.
• Providing quotations and using strong sales disciplines to close sales and achieve customer revenue growth.
• Maximising communication internally and externally with key stakeholders.
• Researching accounts and expanding the database of prospects.
• Assisting Customer Service, Finance and Operations Excellence with invoice queries to speed up resolution times.

Requirements

• Proven experience working in a sales, business development, account management or customer-focused environment.
• Strong commercial awareness with a focus on achieving sales and margin growth.
• Experience of developing customer relationships and identifying new business opportunities.
• Ability to work proactively, take initiative and effectively manage competing priorities.
• Strong organisational skills with a systematic, accurate and detail-oriented approach.
• Experience using CRM systems and Microsoft Office applications.
• Enthusiastic, self-motivated and comfortable working as part of a team, including remote colleagues.

Core Competencies

Demonstrates strong sales acumen with a focus on driving revenue growth and developing customer relationships. Proficient in utilizing CRM systems and Microsoft Office applications to enhance sales performance and manage customer interactions effectively.