Internal Account Manager

Springpack; Worcester; On-site; GBP 28,000 - 42,000; Full time

Job summary

Springpack in Worcester, United Kingdom, is seeking an Internal Account Manager to nurture existing client relationships, manage orders, follow up quotations, and identify new opportunities that drive loyalty and growth.

You will handle enquiries by phone and email, provide timely delivery updates, and support the External Sales team. The role requires strong communication, organisation, and a proactive, customer-focused approach.

Qualifications

• Excellent communication and relationship-building skills.
• Strong organisational and administrative abilities.
• Customer-focused with a proactive approach.

Responsibilities

• Manage and develop relationships with existing customers.
• Follow up quotations and generate new sales opportunities.
• Upsell products and services through proactive customer engagement.
• Process sales orders accurately and efficiently.
• Respond promptly to customer enquiries by phone and email.
• Provide delivery updates and ETA information.
• Manage bespoke products and stock holding services.
• Produce customer reports and stock quotations.
• Support the External Sales team.
• Maintain excellent attention to detail and accurate administration.
• Action daily reports and manage shared inboxes.
• Deliver an outstanding customer experience to improve retention.

Skills

Communication skills

Relationship building

Organisational skills

Account management

Prioritisation

IT literacy

Job description

Are you passionate about delivering outstanding customer service while building long-term client relationships? We are looking for a proactive Internal Account Manager to join our Customer Experience team. You will manage customer accounts, identify new opportunities, follow up quotations, process orders, and provide exceptional support that drives customer loyalty and business growth.

Key responsibilities

• Manage and develop relationships with existing customers.
• Follow up quotations and generate new sales opportunities.
• Upsell products and services through proactive customer engagement.
• Process sales orders accurately and efficiently.
• Respond promptly to customer enquiries by phone and email.
• Provide delivery updates and ETA information.
• Manage bespoke products and stock holding services.
• Produce customer reports and stock quotations.
• Support the External Sales team.
• Maintain excellent attention to detail and accurate administration.
• Action daily reports and manage shared inboxes.
• Deliver an outstanding customer experience to improve retention.

What we\'re looking for

• Excellent communication and relationship-building skills.
• Strong organisational and administrative abilities.
• Customer-focused with a proactive approach.
• Experience in account management, customer service or internal sales.
• Ability to prioritise workload in a fast-paced environment.
• Strong attention to detail and IT literacy.

Join a supportive team where your contribution makes a real difference. We offer opportunities for development, a collaborative working environment, and the chance to build a rewarding career.

Apply now

If you\'re ready to take the next step in your career and thrive in a customer-focused, commercial environment, we\'d love to hear from you.