Internal Sales

Novara People Ltd; Shipley; On-site; GBP 22,000 - 32,000; Full time

Job summary

Novara People Ltd is recruiting for an Internal Sales Executive to join a long-established Shipley-based team. You will handle customer enquiries, prepare quotations and process orders while developing new and existing business opportunities.

You will build strong customer relationships, upsell where appropriate and work closely with warehouse, purchasing and logistics teams to ensure orders are fulfilled efficiently. Strong communication and CRM skills are essential.

Qualifications

• Experience in Internal Sales, Sales Executive or Customer Service role.
• Strong communication and relationship-building abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in engineering, manufacturing, industrial or technical products is advantageous.

Responsibilities

• Respond to customer enquiries via telephone and email.
• Prepare accurate quotations and process customer orders.
• Build and maintain strong relationships with existing customers.
• Follow up quotations to maximise conversion rates.
• Identify opportunities to upsell and cross-sell products.
• Proactively contact dormant and prospective customers to generate new business.
• Provide product advice and support customers with product enquiries.
• Maintain accurate customer records using the company CRM system.
• Liaise with the warehouse, purchasing and logistics teams to ensure orders are fulfilled efficiently.
• Resolve customer queries and provide excellent after-sales support.
• Produce reports and assist the wider sales team with administrative duties.
• Deliver a consistently high level of customer service, ensuring every interaction leaves a positive impression.

Skills

Relationship building

Quotations

CRM software

Microsoft Office

Communication skills

Organisational skills

Proactive selling

Tools

CRM systems

Microsoft Office

Job description

Our client is a long-established, family-run business with over 50 years of experience supplying high-quality mechanical and electrical support systems, fixings and associated products to customers across the UK. Built on a reputation for exceptional service, reliability and long-standing customer relationships, they continue to be a trusted supplier within the construction, engineering and industrial sectors.

Due to continued growth, they are looking to recruit an Internal Sales Executive to join their friendly and supportive team at their Shipley office. This is a fantastic opportunity to become part of a business that genuinely values its employees, invests in their development and takes pride in delivering first-class customer service.

The Role

As an Internal Sales Executive, you'll be responsible for managing customer enquiries, preparing quotations, processing orders and proactively developing existing and new business opportunities.

Hours:

Monday - Friday 8am to 5pm

Key Responsibilities

• Respond to customer enquiries via telephone and email.
• Prepare accurate quotations and process customer orders.
• Build and maintain strong relationships with existing customers.
• Follow up quotations to maximise conversion rates.
• Identify opportunities to upsell and cross-sell products.
• Proactively contact dormant and prospective customers to generate new business.
• Provide product advice and support customers with product enquiries.
• Maintain accurate customer records using the company CRM system.
• Liaise with the warehouse, purchasing and logistics teams to ensure orders are fulfilled efficiently.
• Resolve customer queries and provide excellent after-sales support.
• Produce reports and assist the wider sales team with administrative duties.
• Deliver a consistently high level of customer service, ensuring every interaction leaves a positive impression.

Skills:

• Previous experience within an Internal Sales, Sales Executive or Customer Service role.
• A warm, engaging and personable approach with the ability to build strong, long-lasting relationships with customers.
• Naturally confident communication skills and the ability to build trust quickly.
• A passion for delivering exceptional customer service.
• A proactive attitude with the confidence to identify sales opportunities.
• Excellent organisational skills and strong attention to detail.
• Good IT skills, including Microsoft Office and CRM systems.
• The ability to manage multiple priorities in a fast-paced environment.
• Experience within engineering, manufacturing, industrial or technical products would be advantageous, but is not essential