Internal Account Manager

Trapeze Recruitment Services Ltd; Sittingbourne; On-site; GBP 28,000 - 36,000; Full time

Job summary

Trapeze Recruitment Services Ltd is seeking an Internal Account Manager for a leading distributor of sign-making materials across the UK. You will respond to inbound enquiries promptly and proactively reach out to grow opportunities while maximising sales from existing accounts.

You will build strong relationships, maintain accurate CRM records, and coordinate with warehouse, logistics, and purchasing teams to support order processing and account strategies.

Qualifications

• Proven sales and business development experience or a strong customer service background with a drive to move into sales.
• Excellent written and verbal communication skills.
• Confident and persuasive approach to selling.
• Proactive attitude with the ability to work in a fast-paced environment.

Responsibilities

• Act as the first point of contact for customer enquiries via phone, email, and online channels.
• Proactively contact existing and lapsed customers to promote products, offers, and new lines.
• Identify upselling and cross-selling opportunities across the product range.
• Maintain accurate customer records and sales activity in CRM.
• Liaise with warehouse, logistics, and purchasing teams to ensure smooth order processing.
• Work closely with field sales reps to support account strategies and handovers.
• Meet or exceed sales and performance targets, including KPIs and revenue goals.

Skills

Sales experience

Business development

Customer service

Communication skills

Persuasive selling

Organisational skills

Job description

Company Profile

Working for a leading distributor of sign-making materials and equipment across the UK, you will be responsible for both reactive sales support—responding promptly to inbound enquiries—and proactive outreach to drive new opportunities and maximise sales from existing accounts. You will be expected to build strong relationships, understand customer needs, and consistently deliver an exceptional service

This is a full-time office-based position, and the hours of work are 08:00 to 17:00 Monday to Friday.

Key duties & responsibilities for Internal Account Manager

• Act as the first point of contact for customer enquiries via phone, email, and online channels
• Proactively contact existing and lapsed customers to promote products, offers, and new lines
• Identify upselling and cross-selling opportunities across the product range
• Maintain accurate customer records and sales activity in CRM
• Liaise with warehouse, logistics, and purchasing teams to ensure smooth order processing
• Work closely with field sales reps to support account strategies and handovers
• Meet or exceed sales and performance targets, including KPIs and revenue goals

Required qualifications, knowledge, experience & skills of Internal Account Manager

• Proven sales and business development experience or a very strong customer service background with the desire and resilience to move into sales
• Strong communication skills, both written and verbal
• A confident and persuasive approach to selling
• Proactive attitude with the drive to go the extra mile for customers
• Organised and able to prioritise in a fast-paced environment
• A genuine team player with a problem-solving mindset

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained