Interior Sales Advisor

OKA; Newcastle upon Tyne; Remote; GBP 18,000 - 24,000; Part time

Benefits offered by this job

33 days holiday (incl. bank) pro rata

Birthday day off

Health Cash Plan

Enhanced Maternity Pay

Employee Assistance Programme

Discretionary Bonus Scheme

Discounts via My OKA benefits

Job summary

OKA Newcastle is seeking a part-time Interior Sales Advisor (24 hours per week) to support our Retail Team. The role is based at OKA Newcastle, on Fenwick's furniture floor, offering a curated edit of furniture, homeware and lighting to help customers create spaces with character and comfort.

You will deliver outstanding service, share expert product knowledge, and drive revenue while upholding presentation standards across the store.

Qualifications

• Experience in luxury retail with a focus on customer service.
• Ability to build lasting relationships and drive sales.
• Strong organisational and prioritisation skills.
• Flexible weekends and travel for meetings or training.
• Passion for OKA brand and beautiful interiors.

Responsibilities

• Deliver exceptional customer service to OKA customers.
• Offer product advice in person and over the phone.
• Generate revenue to meet sales targets.
• Process EPOS transactions accurately and efficiently.
• Identify sales opportunities and promote IDS.
• Work as a proactive member of the sales floor team.
• Greet customers, handle returns, and maintain store presentation.

Skills

Luxury retail experience

Customer service

Soft selling

Organisational skills

Weekend availability

Target driven

Interiors interest

Creative problem solving

Brand passion

Job description

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with family and friends. British-born, today we have 14stores across the UK – an established Interior Design and Trade business, a mail-orderserviceand athriving website.

We are currently looking to recruit a part-time Interior Sales Advisor (24 hours per week) to support our Retail Team, based at in OKA Newcastle. OKA Newcastle is located on Fenwick's renowned furniture floor, the OKA space showcases a considered edit of furniture, homeware, textiles and lighting, designed to help create homes full of character, comfort and individuality.

KEY RESPONSIBILITIES

• Provision of exceptional customer service to OKA customers
• Providing advice and guidance on products to customers in person and via phone
• Generating and maximising revenue to meet sales targets
• Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
• Identifying sales opportunities
• Promoting the OKA In-Store Design Advisors and Interior Design Service (IDS)
• Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back-office areas

ABOUT YOU

• Previous luxury retail experience, ideally within the furniture or homeware sectors
• Passion for providing best-in-class customer service and building lasting customer relationships
• Proven soft selling skills, including link-selling of complimentary products
• Good organisational skills and the ability to prioritise
• Flexible approach to working weekends, public holidays and occasional travel to support other Stores and for meetings and training
• Target-driven
• Keen interest and enthusiasm for beautiful interiors
• A creative, problem-solving spirit
• Passion for the OKA brand

OUR BENEFITS PACKAGE

• 33 days holiday (including bank holiday entitlement), pro rata, plus Length of Service increases
• Day off for your birthday
• Health Cash Plan
• Enhanced Maternity Pay
• Employee Assistance Programme
• Eligibility for a discretionary company Bonus Scheme
• Discounts on 60+ UK retailers via My OKA benefits platform
• Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.

ABOUT OKA

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with family and friends. British-born, today we have 15stores across the UK – an established Interior Design and Trade business, a mail-orderserviceand athriving website.