Senior Sales Advisor

OKA Direct LTD; Guildford; On-site; GBP 26,000 - 38,000; Full time

Job summary

OKA Direct LTD in Guildford is seeking a Senior Sales Advisor to deliver exceptional service and expert product guidance while driving sales and interior design opportunities. You will nurture client relationships and upsell complementaries with confidence.

The role suits a target-driven, proactive professional with a passion for beautiful interiors. Weekend work and occasional travel to support other stores may be required.

Qualifications

• Experience in luxury retail, preferably within furniture or homeware.
• Proven soft selling and conversion skills.
• Strong organisational skills and prioritisation.

Responsibilities

• Provide exceptional customer service to OKA customers.
• Offer expert product advice in-store and via phone.
• Generate and maximise project revenue to meet sales targets.
• Process EPOS transactions and related paperwork.
• Identify and pursue sales opportunities.
• Promote OKA In-Store Design Advisors and IDS.
• Support sales floor as senior member: greet customers, manage returns, maintain presentation standards.

Skills

Luxury retail

Soft selling

Closing sales

Customer relationships

Organisation

Flexible schedule

Target driven

Interiors interest

Job description

ABOUT US

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Senior Sales Advisor with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.

Reporting directly to the [Line Manager] the Interior Sales Assistant is responsible for providing an enhanced retail experience for OKA customers through the provision of outstanding customer service, product knowledge and enthusiasm for beautiful interiors.

KEY RESPONSIBILITIES

• Provision of exceptional customer service to OKA customers
• Providing expert advice and guidance on products to customers in person and via phone
• Generating and maximising project revenue to meet sales targets
• Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
• Identifying sales opportunities
• Promoting the OKA In-Store Design Advisors and Interior Design Service (IDS)
• Being a senior member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back office areas

ABOUT YOU

• Previous luxury retail experience, ideally within the furniture or homeware sectors
• Passion for providing best-in-class customer service and building lasting customer relationships
• Proven soft selling skills, including link-selling of complimentary products
• Good organisational skills and the ability to prioritise
• Flexible approach to working weekends, public holidays and occasional travel to support other Stores and for meetings and training
• Target-driven
• Able to evidence of closing sales, proactive outreach to customers and has clear understanding of conversion
• Keen interest and enthusiasm for beautiful interiors
• A creative, problem-solving spirit
• Passion for the OKA brand

If successful you will become part of the OKA family, a fast-paced and dynamic business.

If you would like to apply for this position, details of your current salary, salary expectations, notice period and right to work information via the link provided.