Integrated Lifestyle Advisor

Leicestershire County Council; Leicester; On-site; GBP 28,000 - 29,000; Full time

Job summary

Leicestershire County Council invites applications for an Integrated Lifestyle Advisor within the First Contact Plus service based at County Hall, Glenfield, LE3 8RA. The role involves triage, signposting, and supporting residents across health, debt, money management, and safety.

The post is permanent, 37 hours per week, with a salary of £27,717 to £29,076 per annum (pro-rata for part-time). Closing date 25 September 2026; interview date TBC.

Qualifications

• NVQ in Business Administration or equivalent relevant qualification or relevant experience
• Experience of liaising with customers using a variety of methods
• Experience of working in a customer facing role or environment
• Experience of accurately capturing, storing and retrieving information to meet organisational and customer needs
• Excellent communication skills both written and verbal
• Be competent in using Microsoft Office applications including Word and Excel
• Able to adapt to dealing with all kinds of customers in order to assist them adequately

Skills

Customer liaison

Customer-facing

Information capture

Communication skills

Adaptability

Education

NVQ in Business Administration or equivalent relevant qualification

Tools

MS Word

MS Excel

Job description

Organisation: Leicestershire County Council

Work Location: County Hall, Leicester Road, Glenfield, LE3 8RA

Salary: £27,717 - £29,076 per annum (pro-rata for part-time)

Working Hours: 37 hours per week

Contract Type: Permanent

Closing Date: 25th September 2026

Interview Date(s): TBC 6th October 2026

Are you looking for a rewarding career where you can make a difference to residents of Leicestershire

Are you looking to work in a fast paced environment with variety and challenge?

About the Role

First Contact Plus is a triage an signposting service for residents of Leicestershire offering them referrals and signposting to support services around a range of issues. As an Integrated Lifestyle Advisor you will be communicating with customers through a range of different methods to ascertain their needs and support them appropriately. The range of support we offer includes Improving Health, Benefits, Debt and Managing Money and Feeling Safe to name a few.

About You

To apply for this post, you must have:

• NVQ in Business Administration or equivalent relevant qualification or relevant experience
• Experience of liaising with customers using a variety of methods
• Experience of working in a customer facing role or environment
• Experience of accurately capturing, storing and retrieving information to meet organisational and customer needs
• Excellent communication skills both written and verbal
• Be competent in using Microsoft Office applications including Word and Excel
• Able to adapt to dealing with all kinds of customers in order to assist them adequately

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion,please contact:

Danny Saines - Operations Manager - Integrated Lifestyle Services

Telephone: [phone]

Email: [e-mail]